The Feds discuss how to expand payment options to capture highly desirable customers.
Today’s savvy customers expect more payment options than ever – and they expect these payments to be instantaneous. During this webinar, we will provide a brief overview of Faster Payments, discuss the types of businesses that can benefit from using them, and delve into some of the use cases.
Our team will then share the latest payment options that Fifth Third is currently offering and what is in our roadmap, including launching Faster Payments with the Fed. The Fed will then talk through why Faster Payments is critical to our customers now and how Faster Payments will improve the lives of our clients and their customers.
Sr. Product Manager Instant Payments, Fifth Third Bank
Maria manages Fifth Third Bank’s Instant Payments product, which includes Real Time Payments (RTP), Request for Payment (RfP), and the future build-out of FedNow. She works across teams internally at Fifth Third and within the partnership to help optimize product performance, product innovation, client satisfaction, and product growth. Maria has been at Fifth Third for over six years in various roles covering IT and Product. Prior to her role at Fifth Third, she worked for Sallie Mae Student Loan Services where she managed the conversion of back-office systems to a single platform.
Maria serves on the board for the Brain Tumor Board where she leads patient advocacy and chairs Fundraising. In addition, she loves spending time on adventures, whether it is traveling on vacations, spending time at the log cabin on the river or boating with friends. She lives in Cincinnati, Ohio, with her husband and son
Vice President, National Account Director, Federal Reserve Bank of Chicago
Dan Gonzalez is a vice president – national account director for the Federal Reserve’s Customer Relations and Support Office, based out of the Federal Reserve Bank of Chicago. Dan’s day-to-day responsibilities include collaborating and engaging with the industry to define and prioritize system improvements that advance payment speed, efficiency, and security. He has overall responsibility for the Federal Reserve’s Financial Services relationships with the top 25 financial institutions in the country, as well as payment networks and service providers.
Dan spent the last several years working closely with key industry participants on their efforts to establish faster and more efficient payment systems. He has over 28 years’ experience in payments, sales, marketing, and management in the financial services industry. Dan is a graduate of Siena College (Loudonville, NY) and the Federal Reserve’s Business Development University. He resides in Charlotte, North Carolina.
Marketing Research Manager, Federal Reserve Financial Services
Lawrence Manuel has been in market research for most of his professional career, working on the research supplier-side such as Ipsos, and on the client-side such as The San Francisco Chronicle. He has research experience in a variety of industries, including consumer packaged goods, travel, and technology.
Since 2018, Lawrence has been Marketing Research Manager with Federal Reserve Financial Services. He received his degree in Applied Mathematics at the University of California in Berkeley, and resides in Evanston, Illinois.
CTP Credits: This webinar is approved for up to 1.2 CTP/CCM recertification credits by the Association for Financial Professionals.