A male sitting down at a desk looking at statements

How to Optimize the Delivery of Customer Statements


Tune in to Fifth Third Bank's May webinar to learn how to better streamline, optimize, and deliver customer statements.

Tuesday, May 16th, 2023

Check out the most recent webinar with our payments experts!

A panel of experts from customer communication management and remittance processing have teamed up to show you how to optimize the delivery of your customer statements to achieve greater speed and accuracy in the receipt and posting of your payments.

In this webinar, we’ll cover:

  • Post Office Challenges
    • Delivering For America transportation/SLA changes
    • Window envelopes
    • Barcodes
    • Discounted postage delivery
    • Machine processing is key
  • Check Payment Accuracy
    • Scan line accuracy
    • Manual entry improvement from the statement – AP opportunities
    • Bank entry data accuracy
  • Digital Delivery Options
    • Eliminate postage costs
    • Quicker time to payment
    • Payment accuracy

Webinar Presenters

Deb McNeff

VP, Senior Product Manager, Lockbox

Deb is a 40-year banking veteran with most of her career spent in various Treasury Management roles, including National Healthcare sales, product management, bank conversions and new product deployment. In her current role at Fifth Third Bank, she is a Senior Product Manager and Product Owner, setting priorities for 5/3’s Lockbox Agile team and managing Lockbox and Remote Deposit Capture. Prior to joining Fifth Third, Deb spent 20 years with National City Bank in Cleveland. She also served on the Test Committee for AFP for many years. She has a B.A. in Marketing from the University of Dayton.  

Jennifer Hawkins

VP, Senior Product Manager, Receivables

As part of Fifth Third Bank’s Managed Services team, Jennifer brings over 17 years of treasury management and receivables experience to the bank’s commercial customers with roles in product, operations, and implementations. Most recently, she has taken on the Expert AR Product Manager role, developing, and building partnerships with Fintech companies to solve the evolving receivables journey.

Recording Presentation

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