• Home
  • Privacy & Security

Privacy & Security

As security challenges evolve, we’re here to ensure that the information you entrust with us remains safe. Stop by this page anytime for the latest news and tips on data security.

Important

To report fraudulent or suspicious activity with your account, call 800‑972‑3030, Monday through Friday, 7 a.m.‑8 p.m. and Saturday, 8:30 a.m.‑5 p.m., ET.

How we protect you

From using the latest encryption technology to offering state‑of‑the‑art identity alerts, we offer multiple layers of identity and fraud protection. Fifth Third Bank respects your privacy and is committed to protecting it with our privacy policies.

Learn more about:

Protect yourself

Identity theft and fraud can not only hurt your bank account, it can also rob you of your peace of mind. However, there are steps you can take to protect yourself:

Committed to Data Security

Banking online is the norm these days. And for that reason, we need to be overly vigilant when it comes to your personal information and providing the best protection possible. Our online banking security tools and processes include:

  • Encryption – Fifth Third uses the highest standards of encryption available, including the use of Transport Layer Security (TLS) technology, which prevents the unauthorized viewing of your information during or after your banking sessions.
  • Automatic Time Out – If you are logged into Fifth Third Online Banking and fifteen minutes pass with no activity, your session will automatically time out and you will need to log back in.
  • Enhanced Authentication – Our online services require that you authenticate your identity using your user ID along with your personal identification number (PIN) or Internet Banking password. To prevent fraudulent login, we have the technology in place that tracks the risk characteristics of your login session. Depending upon the risk, you may be asked to login from a trusted device or answer security questions.
  • Digital Certificate – An electronic fingerprint bonded to the "keys" used to encrypt information transmitted over the Internet. Referred to as a Digital Certificate, this unique identifier substantiates Fifth Third Bank's identity to your browser. Our Internet Banking, brokerage services and online applications all require browser versions that support TLS Encryption Technology, frames and JavaScript.

Committed to Privacy

Fifth Third Bank respects your privacy and is committed to protecting it with our privacy policies. Our commitment also includes:

  • Posting changes to our privacy policy online in a timely manner.
  • Notifying impacted customers of a data breach, where personally identifiable information (PII) was exposed, in a timely manner.
  • Obtaining user data through lawful and transparent means, with consent where required, and using it only for the stated purpose. Refer to the above policy documents for details.
  • Clearly identifying the information we collect, use, share and retain. Refer to the above policy documents for details.
  • Requiring third parties with whom we share data to comply with Fifth Third's policies.

Top fraud schemes

Fraud can come in many forms. However, fraudsters have several go‑to favorites, including these three:

  • Malware scam
  • Card‑cracking scams
  • Phone scams

Take a look at the details below. By knowing how these schemes work, you’re in a better position to protect yourself in case a criminal tries to commit fraud against you.

Current threats and trends

Don’t fall for phish bait

Has something phishy arrived in your inbox? Phishing emails are a common way fraudsters try to get unsuspecting recipients to share personal and financial information.

Avoid the bait. Learn how to spot phishing:

Did you know?
Every 2 seconds there’s a new identity fraud victim.1