Privacy & Security
As security challenges evolve, we’re here to ensure that the information you entrust with us remains safe. Stop by this page anytime for the latest news and tips on data security.
To report fraudulent or suspicious activity with your account, call 1-800-972-3030, Monday through Friday, 7 a.m.–8 p.m. and Saturday, 8:30 a.m.–5 p.m., ET.
Current Threats and Trends
Don’t fall for phish bait
Has something phishy arrived in your inbox? Phishing emails are a common way fraudsters try to get unsuspecting recipients to share personal and financial information.
Avoid the bait. Learn how to spot phishing:
Download our infographic so you know how to identify a suspicious email.
Watch the many ways phishing works and how to protect your information.
Top Fraud Schemes
Fraud can come in many forms. However, fraudsters have several go-to favorites, including these three:
- Malware scam
- Card-cracking scams
- Phone scams
Take a look at the details below. By knowing how these schemes work, you’re in a better position to protect yourself in case a criminal tries to commit fraud against you.
1. Malware Scam
It looks like your computer has a virus, and a window pops up, prompting you to call a number to get your computer fixed. Don’t call…
How it works:
In this scheme, the fraudster will ask for payment information and may even “take over” your computer to fix the malware problem. In reality, the criminal is accessing your account information, opening the door for theft in the form of counterfeit checks, ACH transactions and more.
2. Card-Cracking Scams
Have you seen a pay-day loan or work-from-home offer online that seems too good to be true? Odds are it is…
How it works:
In this case, participants provide their online banking login credentials or debit card information. Shortly after that, big deposits are made into their account—in the form of counterfeit checks. After the deposit, the funds are withdrawn. In card-cracking scams, it’s often hard to discern victims from criminals.
3. Phone Scams
Posing as a representative from the IRS, bank or other organization, a fraudster calls and threatens legal action if you don’t provide payment information. The elderly are often the targets of phone scams.
Identity theft and fraud can not only hurt your bank account, it can also rob you of your peace of mind. However, there are steps you can take to protect yourself:
- First, visit our Identity Theft Education page to understand how identity theft works.
- Stay aware of scams and breaches in the news, such as the Equifax Data Breach.
- Download our Identity Protection Checklist for tips you can start using today.
- Protect your business with our Business Account Security Checklist.
- Monitor your account with Fifth Third Identity Alert® solutions.
Did you know?
Every 2 seconds there’s a new identity fraud victim.1
How We Protect You
From using the latest encryption technology to offering state-of-the-art identity alerts, we offer multiple layers of identity and fraud protection.
Learn more about: