Live Customer Service
You can reach our call center at 1-800-972-3030, Mon.–Fri, 8 a.m.–6 p.m. ET and Sat., 10 a.m.–4 p.m. ET. Our call center is closed Sunday.
24/7 Message Support
You can message live agents during extended hours, or get help anytime from our digital agent. Log in to your account, either through our mobile app or online banking, to get message support.
From a desktop or laptop computer, log into your account on 53.com and click the blue text bubble on the bottom lower-right-hand side of any screen to 'send a message' to a Fifth Third representative.
Fifth Third mobile app
You can also start a conversation with a customer service representative by clicking the “Ask Us” option at the bottom of any screen within the Fifth Third mobile app.
Live agents: Mon.–Fri., 6 a.m.–9 p.m. ET, Sat. and Sun. 8:30 a.m.–5 p.m. ET
After hours: Request agent chat support, and a live agent will reply the next day
Virtual assistant: Available 24/7