Top Mobile Banking FAQs
You can download the Fifth Third mobile banking app from the App Store or Google Play store on any supported Android or iOS device.
If you’re already registered, you can log in to the mobile app with the same username and password credentials you use to access their online account.
If you are a new customer who has never previously logged in to you account, you’ll need to register to get started. For a first-time login, you can use one of the following as your initial user ID:
- Fifth third debit card
- ATM card number
- Credit card number
- Social Security number
ATM Pin or Temporary PIN can be used as a first-time login password.
- From the main screen choose "Profile" Icon in the top left corner
- Select Account Security
- Select Login Management
- Select Face ID
- Turn on Face ID
- U.S. Check
- Money Order
Log in to chat with a representative
Branch & ATM Locator
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Still have questions?
You can message live customer service representatives online and in the Fifth Third mobile app Monday - Friday: 6 AM - 9 PM ET and Saturday - Sunday: 8:30 AM - 5 PM ET.
Our call center is available for assistance at 1-800-972-3030 Monday - Friday: 8 AM - 6 PM ET and Saturday: 10 AM - 4 PM ET.