Top Mobile Banking FAQs

You can download the Fifth Third mobile banking app from the App Store or Google Play store on any supported Android or iOS device.

If you’re already registered, you can log in to the mobile app with the same username and password credentials you use to access their online account.

If you are a new customer who has never previously logged in to your account, you’ll need to register to get started. For a first-time login, you can use one of the following as your initial user ID: 

• Fifth Third debit card
• ATM card number
• Credit card number

 
ATM Pin or Temporary PIN can be used as a first-time login password. 

You can find the option to enroll in Face ID in your Security Settings (on supported devices only.) From the main menu, tap Settings, then Security and select Face ID. Face ID can be used in place of your Fifth Third User ID and password to log in to the mobile app. Face ID will not permanently replace your Fifth Third user ID and password—you’ll still need that to log in to web-based banking.

Nope! There are no fees to use Mobile Banking; it is a free service offered to all Fifth Third Bank customers. However, fees may apply to certain services within the app, such as mobile deposit with immediate funds availability.

Follow one of these two links to reset your usuername or password.

• Reset username
• Reset password

Yes, absolutely! We are committed to helping protect your identity and your accounts. Every transaction is encrypted to help safeguard against unauthorized access. We also offer optional tools such as alerts, to help protect your account. For more information see our Privacy & Security Policy.

Nope—no fee for using the standard mobile deposit service.

• U.S. Check
• Money Order

Simply launch the Fifth Third mobile app and select "Check Deposit." Follow the prompts to capture an image of the front and back of the signed check to complete a deposit.

8 PM ET. For more information, check out the cutoff time and funds availability details located within the mobile check deposit section of the mobile app, or the Deposit Account Rules and Regulations.

A message will appear on your screen stating that your deposit was successful upon completion. Additionally, you will see "Mobile Check Deposit" along with the dollar amount in your transaction history. Please retain the check in a secure location for 14 days. After 14 days, and after confirming the deposited funds have been applied to your account correctly, you may destroy the check—preferably by shredding it. Destroying the check prevents it from being presented for deposit another time. You will be liable for checks presented more than once.