Top Mobile Banking FAQs

In order to use the Fifth Third Mobile Banking App, you must have a mobile device that has a data plan and have a valid mobile or online banking User ID and password. As a new Mobile Banking user, you can use your card number or social security number as your User ID. Your password is your four-digit PIN.

Download the Fifth Third Mobile Banking App today on the iPhone App Store or for Android on the Google Play Store.

Now Balance^® allows you to securely access your account balance information without logging in. To activate, login to the mobile app and go to Preferences. Click on Now Balance^® and choose the accounts you want to see.

Once you have activated your new Fifth Third Bank card, you should safely destroy your old card and dispose of its pieces separately to ensure your information is protected.

When a card enrolled in Mobile Banking expires or is replaced due to loss, theft or fraud, you will need to add the card to Mobile Banking App as if it were new—either using the device camera or by manually adding the card information.

To set up alerts on the app, simply log in and click on the alerts menu. Then click on the "manage" tab at the top. In Online Banking, click on the Service Center tab at the top right corner. Then select one of the links under the Alerts section of the page to choose your alerts.

There are no fees to use Mobile Banking; it is a free service offered to all Fifth Third Bank customers.

Mobile Banking allows you 24/7 access to your Fifth Third accounts, the ability to deposit checks and pay bills, view transactions, send and receive money, enable mobile alerts, and find Fifth Third ATMs and branches.

The Fifth Third Mobile Banking app is supported for use by the following products: iPad, iPhone, and Android mobile devices.

Visit the Apple Product or Android Product link on your corresponding mobile device to check if your app has installed the latest application version and to start the installation process.

Contact a Fifth Third Bank representative by calling 1-866-671-5353. Be prepared to share your bank account and personal information to verify your identity. The representative will walk you through your username and password retrieval/correction process.

Apple Pay is Apple's mobile payments service compatible with the iPhone 6 and 6 Plus, iPad Air 2, and iPad mini 3. It is designed so that items can be purchased using your phone instead of swiping a credit or debit card (in-store) or entering your card number (in-app).

Use of Apple Pay is free to Fifth Third Bank cardholders. There could however be charges from your mobile carrier depending on your data plan.

In order to use Apple Pay, your iPhone 6 or iPhone 6 Plus must be running iOS 8.1 or above. When making purchases at a retailer that has a contactless payWave terminal, hold your device over the terminal and accept the charge with your fingerprint or passcode when prompted. A subtle vibration and beep lets you know the purchase was successful.

Your experience with Apple Pay may vary by merchant. If asked to verify the last four digits of your card number when making a purchase, instead provide the last four digits of the device account number. The device account number can be found by selecting the ⓘ icon while viewing your card in Apple Wallet. You may also be asked to provide a signature or debit card PIN to complete your transaction.

You can also use Apple Pay on your iPhone 6, iPhone 6 Plus, iPad Air 2 and iPad Mini 3 to make purchases within participating mobile apps. Look for the Apple Pay logo while completing your in-app purchase to use this feature.

There are two different ways to add your card to Apple Pay. If you already have a Fifth Third debit or credit card on file with iTunes, you can add it to Apple Pay by entering the security code on the back of your card.

To add a new or second Fifth Third card to Apple Pay, use your device camera to enter your card information or type it in manually. To view the debit and credit cards you have enrolled in Apple Pay, open the Apple Pay app on your iPhone 6 or iPhone 6 Plus.

At this time, Apple Pay can only be used with Fifth Third Mastercard consumer credit and debit cards.

Apple Pay is not yet available for use with Fifth Third Visa cards.

For security purposes, we may ask you to call Fifth Third to verify your card when adding it to Apple Pay. This is done to confirm your identity and protect your personal information.

Yes. Your most recent purchases are listed in the Apple Wallet app on your iPhone.

The image you see in Apple Wallet is not an exact copy of your Fifth Third card. It's only a digital representation of your card. All Fifth Third debit cards will appear gold and all credit cards will appear silver and blue.

To remove a card from Apple Pay, simply select the card in Apple Wallet and click on the ⓘ icon in the bottom corner to view the back of the card. Scroll to the bottom to find the “remove card” option. After deleting, you can re-add this card to Apple Pay at any time.

Yes, Apple Pay purchases using Fifth Third Mastercard Credit and Debit cards are protected from fraud under Mastercard's Zero Liability^® protection.

If you replace or update your device, your Fifth Third debit or credit card(s) will not be transferred automatically. You will need to set up Apple Pay again and re-add your cards on the new device.

If your Apple Pay device is ever lost or stolen, you can use Find My iPhone to easily suspend the device account number, or call Fifth Third using the number found on the back of your card to suspend it for you. You can continue to make purchases using your physical card even when the device account number is suspended on Apple Pay.

Fifth Third is committed to offering secure and convenient payment solutions, accessible through a variety of platforms and devices. We are currently working on an appropriate solution for Android users and plan to offer one as soon as possible.

Samsung Pay is a mobile payments app for customers with Samsung phones that allows you to make card payments using your smartphone. It is designed so that items can be purchased using your phone instead of swiping a credit or debit card (in-store) or entering your card number (in-app).

Use of Samsung Pay is free to Fifth Third Bank cardholders. There could however be charges from your mobile carrier depending on your data plan.

To add an eligible Fifth Third card on a compatible Samsung phone, open the Samsung Pay app and then tap “Add.” When adding your card, you can choose to take a picture of your plastic card or manually enter your card information. For each card you add, you will need to enter your security code (the 4 digit number on the front of your card) and billing address.

At this time, Samsung Pay can only be used with Fifth Third Mastercard consumer credit and debit cards.

Samsung Pay is not yet available for use with Fifth Third Visa cards.

For security purposes, we may ask you to call Fifth Third to verify your card when adding it to Samsung Pay. This is done to confirm your identity and protect your personal information.

To remove a card from Samsung Pay, select the desired card within the Samsung Pay app and click “MORE” located in the top right corner. Select delete and use your fingerprint to confirm the deletion. Deleting a card will only remove the payment information, including the digital card number (token), from the device. Your physical card will remain active. If you want to cancel your card, please contact Fifth Third Bank. After deleting, you can re-add this card to Samsung Pay at any time.

Yes, Samsung Pay purchases using Fifth Third Mastercard Credit and Debit cards are protected from fraud under Mastercard’s Zero Liability^® protection.

If you replace or update your device, your Fifth Third debit or credit card(s) will not be transferred automatically. You will need to set up Samsung Pay again and re-add your cards on the new device.

If your Samsung Pay device is ever lost or stolen, you can use Find My Mobile to easily lock or erase the payment card within Samsung Pay, or call Fifth Third using the number found on the back of your card to suspend it for you. You can continue to make purchases using your physical card even when the device account number is suspended on Samsung Pay.

When a card enrolled in Samsung Pay expires, Fifth Third will automatically update your card information within Samsung Pay for you.

For any cards replaced due to loss, theft or fraud, you will need to add the card to Samsung Pay as if it were new—either using the device camera or by manually adding the card information.

Fifth Third is committed to offering secure and convenient payment solutions, accessible through a variety of platforms and devices. We are currently working on an appropriate solution for Android users and plan to offer one as soon as possible.

There is not a fee for using the standard mobile deposit service.

The immediate funds option within the mobile deposit feature allows you to receive the full amount of your check immediately. Basic Checking, Business, and Access 360^° accounts are not eligible to use Immediate Funds. All deposits are subject to approval by a third party vendor. Fees may apply for using this optional service.

Fees by check type (as a percentage of check amount):

Personal check = 3.0%

Other checks = *1.0%

Checks under $20.00 will never have a fee. When a fee is applied there is a $4.00 minimum.

*Cashier’s Check, Government Checks, Insurance Checks, Money Orders, Payroll Checks

The fees listed above apply to all checking accounts that are eligible for the mobile deposit with immediate funds service. For detailed mobile deposit with immediate funds fee information relating to your Express Banking account, please visit www.53.com/express.

• U.S. Check
• Money Order

Open up the Fifth Third Mobile Banking App on your phone and tap “Deposit Checks.” Fill out the forms, enable your camera to capture a photo of both sides of the signed check, and complete the deposit.

Accounts must be in good standing and follow other conditions as outlined in the digital services user agreement. Returned deposit items may affect eligibility. Basic Checking and Access 360^° accounts are not eligible for Mobile Deposit.

Mobile Deposit dollar limits are based on the length of time you have been with Fifth Third. Your daily limit is displayed within the "Deposit Check" section of Mobile Banking. You will be notified if a deposit exceeds your total number of allowable deposits within a period of time.

The cutoff time is 8 PM Eastern Time. Please refer to the cutoff time and funds availability details located within the deposit section of the mobile app.

A message will appear on your screen stating that your deposit was successful upon completion. Additionally, you will see "Mobile Check Deposit" along with the dollar amount in your transaction history.

Yes. We are committed to protecting your identity and your accounts. Every transaction is encrypted and protected to help safeguard against unauthorized access. You may view our Privacy and Security Policy at www.53.com/privacy-security/

Contact a Fifth Third Bank Representative by calling 1-866-671-5353. Be prepared to share your bank account and personal information to verify your identity. The representative will walk you through your username and password renewal/correction process.

The web addresses of (URL) 53.com, m.53.com, 53.mobi, and 53.com/mobile are exclusive to Fifth Third Bank and are protected by the highest standards of encryption available. Make sure your web browser is turned on to show URLs.

Fifth Third Instant Alerts^® can provide you with extra security by automatically sending you security alerts if we notice any suspicious activity or changes to your information, and instant notices for your card and spending activity. To enroll, simply log in to the app and go to the alerts section.

All Fifth Third text Alerts and Text Banking messages are sent from the “shortcode” of 535353. Do not respond to any text messages that are not from 535353. It is recommended that you add this number to your contacts as well.

For tips on how to be secure when banking online, browse our resource center article, “Protecting Your Finances in the Digital Age.”

Information from your mobile banking session is not retained as long as you log out after each Fifth Third Mobile Banking session (the log out function is found at the top of each page). If you are using the mobile web, we also recommend that you close out of your browser after each session. Additionally, Fifth Third Mobile Banking masks account numbers that are displayed on your mobile device. Text message alerts you may receive from Fifth Third on your mobile device, such as balance threshold and payment due alerts, will remain on your phone until you delete them. We also recommend that you do not store your password on your mobile device.

If you simply upgrade or change your mobile device (and keep the same mobile device number) nothing needs to be done.

If you change your phone number or you change carriers but keep the same number, you have to re-register your phone number to receive Text Alerts and to do Text Banking. To register your device, login to Internet Banking, then click on the "Service Center" tab at the top right corner. Under the "Alerts" section, click on the "Getting Started" link.

If you lose your mobile device, you will need to contact the mobile device company and Fifth Third. Your mobile device number and your mobile access will be suspended until you have your mobile device number reinstated. Then you will have to re-verify your mobile device number again by visiting the Service Center at 53.com.

Depending upon the difficulty you are experiencing, you may want to try one of the following troubleshooting tips:

• Be certain you are logging in to m.53.com. Have you logged into Fifth Third Internet Banking at www.53.com before? This is required prior to logging on to Fifth Third Mobile Banking.
• Are you able to access other websites with your mobile device? If you are not successful, then it is likely that the signal available on your device may not be strong enough.
• Check to be sure you are properly entering appropriate upper and lower case letters and numbers when entering your User ID and password.
• Within your Internet browser settings, ensure that cookies are enabled.

If you are still unable to resolve the problem, please contact customer service at 1-800-972-3030 for additional assistance.

Contact a Fifth Third Bank Representative by calling 1-866-671-5353. Be prepared to share your bank account and personal information to verify your identity. The representative will walk you through your username and password renewal/correction process.

After you have successfully logged in using your Internet Banking User ID and password, you will see an overview of your accounts. Select a particular account and click on the link for posted or pending transactions for that account; pending transactions will say "Pending" or be marked with a "(P)."