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Fifth Third mobile app

• To reset your User ID or Password on the mobile app, select the "Forgot User ID or Password" link under the login box upon launching the app, and follow the prompts.
  

• To log in to 53.com, simply click the green "LOG IN" button in the top right of the screen.

• If you are using a desktop or laptop computer on 53.com, click to expand the green "LOG IN" box at the top right-hand side of the screen and select, "Forgot User ID" or "Forgot Password," and follow the prompts.

One of the best defenses against fraud is education. There are several organizations offering resources on fraud and current scams that are available to the public:

General

• Federal Trade Commission (FTC)
• Identity Theft Resource Center (ITRC)
• Internet Crime Complaint Center
• Federal Bureau of Investigation

Business Related Scams

• Better Business Bureau

Elderly Scams

• AARP
• Department of Justice

Soldier Scams

• Army

Protect yourself from fraud and scams with these tips.

To report fraudulent or suspicious activity with your account, call 1‑800‑972‑3030, Monday through Friday, 7 a.m.‑8 p.m. and Saturday, 8:30 a.m.‑5 p.m., ET.

How do I get a payoff for one of my Fifth Third loans?

• You may request a payoff letter by using the messaging function within online and mobile banking.
• Log in on either 53.com or your Fifth Third mobile app and click the blue messaging icon in the lower right of the screen.
• Follow the prompts to ask for a payoff letter. You may also call the customer service center to request a payoff letter.

To make a payment to a Fifth Third account, log into 53.com or the Fifth Third mobile app.

Fifth Third mobile app, on Android

• Log in to the mobile app and select “Transfer & Pay” from the menu.
• Tap the plus sign in the lower right corner.
• Tap “Make Payments.”
• Taps the account you want to make a payment to.
• Then tap the account you want to pay from.
• Tap how much you want to pay, select the date of payment.
• Review and submit.
  
  

Fifth Third mobile app, on iPhone

• Log in and select the account you'd like to make a payment towards.
• Select "Transfer" towards the bottom left of the screen.
• Tap “Make a Payment to this account".
• Tap the account you want to make a payment from.
• Then tap the account you want to pay from.
• Tap how much you want to pay, select the date of payment.
• Review and submit.
  
  

Online banking

• Log on to 53.com, click on the account you would like to make a payment to and then select “Make a Payment” within the account summary bar.
• Then select the account that you’ll transfer fund from and complete the payment.

There are several ways to make a deposit into your Fifth Third Bank account:

• Direct deposit allows your paycheck to be deposited directly into your account.
• Mobile deposit lets you deposit checks anywhere, anytime from your phone.
• ATM deposit allows you to deposit checks and cash at a Fifth Third ATM.

You can also make deposits at a Fifth Third bank location.

Learn more about your deposit options here.

Account and routing numbers are viewable in your account online, or in the Fifth Third mobile app.

Fifth Third mobile app, on Android

• Log in and from the home screen tap your checking account.
• Tap the three dot menu in the upper right corner.
• Tap “View Account/Routing Numbers.”
  
  

Fifth Third mobile app, on iPhone

• Log in and from the home screen tap your checking account.
• Tap "Summary" in the bottom left corner. 
• Tap “View Account/Routing Numbers.”
  
  

Online banking

• Log in and from the home screen tap your checking account.
• Tap the three dot menu in the upper right corner.
• Tap “View Account/Routing Numbers.”
  
  

Your routing number is also the first set of numbers printed on the bottom left of your Fifth Third checks.

You can also find a complete list of Fifth Third Bank affiliate routing numbers here: Fifth Third Bank Affiliate Routing Numbers

To report a lost or stolen card, please immediately call 1-800-782-0279. Customer Service Representatives are available at this line 24/7. You may also report your card as lost or stolen online or via the Fifth Third mobile app.

Fifth Third mobile app, on Android

• Log in and from the home screen tap your card account.
• Tap the three dot menu in the upper right corner.
• Tap “Card Management.”
• Tap “Lost or Stolen Card” and follow the prompts.
  
  

Fifth Third mobile app, on iPhone

• Log in and from the home screen tap your card account.
• Tap "More" in the bottom right corner, ten "Card Management".
• Tap “Lost or Stolen Card” and follow the prompts.
  
  

Online banking

• On a desktop or laptop computer, log into your account.
• Select the account associated with the lost or stolen card.
• Click on the “Services” option under the available balance at the top of the account screen.
• Then, select “Card Management.”
• Click on “Lost or Stolen” and follow the prompts to report your card as lost or stolen.

Fifth Third has partnered with Harland Clarke to safely and conveniently provide online check reordering. If you have your routing/transit number and account number, you are ready to reorder checks online.

Fifth Third mobile app, on Android

• Log in and from the home screen tap your checking account.
• Tap the three dot menu in the upper right corner.
• Select “Order Checks.”
• You’ll be taken to the Harland Clarke website to complete your order. 
  
  

Fifth Third mobile app, on iPhone

• Log in and from the home screen tap your checking account.
• Tap "More" in the bottom corner.
• Select “Order Checks.”
• You’ll be taken to the Harland Clarke website to complete your order. 
  
  

Online banking

• On a desktop or laptop computer, log into your account on 53.com.
• Select the account for which you wish to order checks.
• Click on “Order Checks.”
• You’ll be taken to the Harland Clarke website to complete your order.
  
  

You can also visit a  Fifth Third Branch for assistance with ordering checks.

Learn more about ordering checks.

• You can update your address and phone number by logging into your account online, or via the Fifth Third mobile app.
• From the Fifth Third mobile app, log into your account, and select ‘settings’ from the main menu, then ‘profile,’ to access and edit your personal contact information.
• You can also call us toll free at 1-800-972-3030  or visit a Fifth Third Branch near you.

The first step in getting assistance is not being afraid to ask.

Fifth Third mobile app, on Android

• Log in and from the home screen tap your loan or credit card account.
• Tap the three dot menu in the upper right corner.
• Tap “Hardship Assistance.”
  
  

Fifth Third mobile app, on iPhone

• Log in and from the home screen tap your loan or credit card account.
• Tap "More" in the bottom right corner.
• Tap “Hardship Assistance.”
  
  

Online banking

• For customers using a desktop or laptop computer, log into internet banking.
• Select the auto or personal loan, or credit card that you would like payment options for.
• Then click “Hardship Assistance” once in account details.

Mortgage financial hardship assistance

• If you're experiencing financial hardship regarding your Fifth Third mortgage, we're here to help.
• We've partnered with the LoanSolutionCenter to help us process your mortgage hardship assistance request.
• The LoanSolutionCenter is an online portal that you can access anytime.
  • It will take you through all the steps needed to complete your hardship request. Then you will need to complete an application and send it to us along with verification of your income and other required documentation.
• You may also call us toll free at 800-457-0839

Live Customer Service

You can reach our call center at 1-800-972-3030, Mon.–Fri, 8 a.m.–6 p.m. ET and Sat., 10 a.m.–4 p.m. ET. Our call center is closed Sunday.

24/7 Message Support

You can message live agents during extended hours, or get help anytime from our digital agent. Log in to your account, either through our mobile app or online banking, to get message support.

Online banking

From a desktop or laptop computer, log into your account on 53.com and click the blue text bubble on the bottom lower-right-hand side of any screen to 'send a message' to a Fifth Third representative.

Fifth Third mobile app

You can also start a conversation with a customer service representative by clicking the “Ask Us” option at the bottom of any screen within the Fifth Third mobile app.

Live agents: Mon.–Fri., 6 a.m.–9 p.m. ET, Sat. and Sun. 8:30 a.m.–5 p.m. ET

After hours: Request agent chat support, and a live agent will reply the next day

Virtual assistant: Available 24/7