Send money fast with Zelle^®

Zelle is a fast, safe and easy way to send money online to virtually anyone with a U.S. bank account—with no added fees.¹

Yes, Zelle is free to use for Fifth Third Bank customers. There is no charge to send or receive money. Message and data rates may apply depending on your mobile service provider.

No, you do not need to download a separate Zelle app. The Zelle platform and technology are built into the Fifth Third Mobile Banking app, which you can download and use for free² to start using Zelle today.

Log into the Fifth Third Mobile Banking App and choose "Send Money with Zelle^®" from the main menu.

1. Tap “Send Money with Zelle^®” and then tap “Send.”
2. Pick a recipient from your contact list or type in their U.S. mobile number or email address.
3. Enter the amount you want to send. Confirm the recipient and SEND!

With Zelle, your account information stays protected. You won’t see the other person’s banking information, and they won’t see yours.

You can send money to almost anyone you know with a U.S. bank account. Either the sender or receiver must have access to Zelle through their bank or credit union.

Yes! Going in on your parents’ anniversary gift? Or settling last night’s dinner? Splitting the bill has never been easier. Zelle does the math for you! First, tap “Send Money with Zelle^®” and tap “Split.” Then, choose or enter the email addresses or U.S. mobile numbers of those who are splitting the bill with you. Next, enter the total amount the group is splitting. Zelle will calculate each person’s share. You can change the amount if some are paying a different amount than others. Finally, tap “Request money.” Each contact will receive an email requesting to send money to you.

If you’re a Fifth Third Bank customer, you can enroll in Zelle by logging into your online banking account or the Fifth Third Mobile Banking App. Tap or click “Send money with Zelle^®.” Then select, “Get Started,” and you will be prompted to choose an email address or phone number to be associated with your Zelle profile. Then, choose the Fifth Third account you would like to use to send and receive money. Lastly, verify the phone number or email address you have selected, and you’re all set.

To receive money with Zelle, you’ll first need to enroll your U.S. mobile number or email address. (The sender needs to use the specific email address or U.S. mobile number that you enrolled.) Please note that only U.S. mobile numbers are eligible. Voice over IP (VOIP), landlines and Google voice numbers are not eligible for Zelle enrollment.

Yes. Whether a friend needs to pay you back or you need cash in a pinch, Zelle offers a hassle-free way to request money.

1. Tap “Send Money with Zelle^®” and tap “Request.”
2. Choose from your Zelle contacts or enter the person’s email address or U.S. mobile number.
3. Next, enter the requested amount and tap “Continue.”
4. You can even add a short message to go along with your request. 

You can only cancel pending payments to recipients not yet enrolled with Zelle. You can see incoming and outgoing Zelle payments (both pending and completed) on the Zelle Activity page.

If you send money to a U.S. mobile number or email address that differs from the contact information of your intended recipient, go to the Activity section to check on the status of your payment. If the status of your payment is Pending, you can cancel it. 

If your U.S. mobile number or email address is associated with another bank and you want money sent to your Fifth Third Bank account instead, please contact the other bank to deactivate your token. If you want to continue receiving money at your other bank, you can use a different U.S. mobile number or email address to enroll with Zelle with Fifth Third Bank.