Fifth Third Announces Actions to Care for Customers and Employees

CINCINNATI—Fifth Third Bank, National Association, today announced actions to support its employees and customers, ensuring business continuity throughout the quickly-evolving health and economic environment.

“Our first priority is to keep our customers and employees safe,” said Greg D. Carmichael, Fifth Third chairman, president and CEO. “Fifth Third takes seriously our role and responsibility during this time to prioritize the health and well-being of our communities, customers and employees. We appreciate our customers’ understanding as their banking experience may look different as we navigate this time together to make decisions guided by the U.S. Centers for Disease Control and our Mission and Values.”

“Our work has prepared us to handle an economic downturn. The strength of our balance sheet enables us to serve our customers during these challenging times. Business and retail customers alike are concerned about the immediate impact of this emergency, as well as what the future will hold. Fifth Third will be there for our customers and remain their trusted partner for the long-term.”

If circumstances should warrant the temporary closure of any Fifth Third Bank locations, that news will be communicated to customers, including details on backup physical locations and contact information for their trusted bank partners. The Bank also has backup for operational locations that support the processes and systems necessary to serve its customers. Fifth Third Bank has long had comprehensive plans and strategies in place to manage effectively through emergencies, including hardship programs for our valued customers. You can learn more by visiting Fifth Third’s website here and reading a message from Greg Carmichael here.

Fifth Third recommends that customers continue to leverage all of the digital banking tools and resources for self-service banking and account access through mobile, online and voice banking services, as well as the Bank’s network of approximately 53,000 fee-free ATMs across the United States.

In addition to taking care of its customers, Fifth Third is committed to taking care of its employees. Speaking to Fifth Third employees, Carmichael stated, “Your well-being and that of your family is my primary concern. Our leadership team has updated our policies and procedures to ensure our employees and their families are cared for.”  Fifth Third has created additional benefits to cover its employees in this time of need and its employees will continue to be paid if they become sick, are taking care of a family member who is ill, or are navigating daycare or school closures.”

About Fifth Third

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio, and the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution. As of December 31, 2019, Fifth Third had $169 billion in assets and operated 1,149 full-service banking centers and 2,481 ATMs with Fifth Third branding in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and North Carolina. In total, Fifth Third provides its customers with access to approximately 53,000 fee-free ATMs across the United States. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management. Fifth Third is among the largest money managers in the Midwest and, as of December 31, 2019, had $413 billion in assets under care, of which it managed $49 billion for individuals, corporations and not-for-profit organizations through its Trust and Registered Investment Advisory businesses. Investor information and press releases can be viewed at Fifth Third’s common stock is traded on the Nasdaq® Global Select Market under the symbol “FITB.” Fifth Third Bank was established in 1858. Deposit and Credit products are offered by Fifth Third Bank, National Association. Member FDIC.