Your Mortgage With Fifth Third

About Us

Since 1858, Fifth Third has been helping people achieve their financial and personal goals—and we look forward to helping you achieve yours. We’re excited to have you as a customer and are here to answer any questions you may have about your mortgage transfer.

What to Expect

We'll automatically transfer your mortgage from your current institution, however, our Customer Service team may not have immediate access to your loan information for up to two weeks during this transition. We will do everything we can to assist if questions arise.

  • 24 hours after the transfer takes place, you’ll be able to set up your online account with Fifth Third and can begin making payments.
  • If your account cannot be set up, your loan has likely not been transferred. Please call the customer support line, 800-473-6934.
  • If you currently have an escrow account for your tax and/or insurance payments, they will continue to be collected and paid by Fifth Third from your escrow account. Your account may go through an analysis 60 days post transfer. If your account runs through an analysis, you will receive a new analysis statement with a new updated payment amount.

Questions about escrow?

Click here to get answers to common questions about escrow

Set Up Your Online Account

How to Pay Your Mortgage Bill

Set Up Automatic Payments

Have your payment automatically deducted each month from any checking account. Complete the Automatic Payments form and mail it to:
Fifth Third Bank
5050 Kingsley Drive, MD 1MOC3A
Cincinnati, OH 45263

Write a Check

Please make your check payable to Fifth Third Bank and be sure to include your loan number and mail to the address below.
Fifth Third Bank
PO Box 630412
Cincinnati, OH 45263-0412

Pay Online

Log in to Online Banking to easily make your monthly payment. Simply visit and get started.

Visit a Branch

Visit any Fifth Third banking center to make your payments in person.

In the App

Download the Fifth Third Mobile App from the App Store or Google Play.1 Log in to your account and transfer funds from your Fifth Third checking or savings account.

Download the Fifth Third mobile banking app from the Apple app storeDownload the Fifth Third mobile banking app from Google Play

Pay by Phone

Call an agent to make a payment over the phone, Monday–Friday, 8 a.m. to 6 p.m. ET at 800-473-6934.


About Mortgage Transfer


Online Account

Payment Options

We are here to help

We know you may have more questions come up along the way, so feel free to reach out to us at any time.

If you would like assistance with refinancing your current mortgage, purchasing a home or buying the vacation home you’ve always wanted, we offer a variety of mortgage solutions that are sure to fit your financial goals. Please call us at 866-351-5353 and we would be happy to serve you.

Homeowner Assistance

Sometimes a helping hand can make all the difference. If you’re struggling with payments, you may have options. Call us at 866-599-0846.

If you are called to active duty, please contact us to learn about your SCRA benefits at 877-899-0815.