Your Mortgage With Fifth Third
Since 1858, Fifth Third has been helping people achieve their financial and personal goals—and we look forward to helping you achieve yours. We’re excited to have you as a customer and are here to answer any questions you may have about your mortgage transfer.
What to Expect
We'll automatically transfer your mortgage from your current institution, however, our Customer Service team may not have immediate access to your loan information for up to two weeks during this transition. We will do everything we can to assist if questions arise.
- 24 hours after the transfer takes place, you’ll be able to set up your online account with Fifth Third and can begin making payments.
- If your account cannot be set up, your loan has likely not been transferred. Please call the customer support line, 800-473-6934.
- If you currently have an escrow account for your tax and/or insurance payments, they will continue to be collected and paid by Fifth Third from your escrow account. Your account may go through an analysis 60 days post transfer. If your account runs through an analysis, you will receive a new analysis statement with a new updated payment amount.
Set Up Your Online Account
How to Pay Your Mortgage Bill
Set Up Automatic Payments
Have your payment automatically deducted each month from any checking account. Complete the Automatic Payments form and mail it to:
Fifth Third Bank
5050 Kingsley Drive, MD 1MOC3A
Cincinnati, OH 45263
Write a Check
Please make your check payable to Fifth Third Bank and be sure to include your loan number and mail to the address below.
Fifth Third Bank
PO Box 630412
Cincinnati, OH 45263-0412
About Mortgage Transfer
We are here to help
We know you may have more questions come up along the way, so feel free to reach out to us at any time.
- Mortgage Customer Support (Toll Free): 800-473-6934, Monday-Friday, 8 a.m. to 6 p.m. ET
- Consumer Banking Customer Service: 800-972-3030
- Loss Mitigation Inquiries: 866-599-0846
If you would like assistance with refinancing your current mortgage, purchasing a home or buying the vacation home you’ve always wanted, we offer a variety of mortgage solutions that are sure to fit your financial goals. Please call us at 866-351-5353 and we would be happy to serve you.