Fifth Third Bank Encourages Small Business Owners to Apply for Hardship Relief

CINCINNATI—Fifth Third Bank, National Association, today provided additional detail on immediate steps it is taking to help customers impacted by the pandemic, augmenting its prior announcement last week to include new small business customer-centric provisions.

"We understand that many of our small businesses are struggling right now to meet immediate needs," said Greg D. Carmichael, chairman, president and CEO of Fifth Third Bancorp. "We are proactively taking steps to help lessen the financial strain on our small business owners by providing financial expertise and encouraging them to contact our team or the Small Business Administration. We will navigate this together, help them get access to capital and work to rebuild our economy and local communities."

The Bank is offering the following programs for our business customers facing financial hardship related to COVID-19. To participate in the programs, customers will need to contact Fifth Third.

  • Small Business Payment Deferral Program: We are offering a payment deferral program for up to 90 days, no late fees and a range of loan modification options. We are waiving the note processing fee for new Fifth Third Fast Capital loans for six months.
  • Fee Waiver Program: We will refund select fees for 90 days for Business Banking deposit accounts and services.

On March 17, the Small Business Administration (SBA) announced efforts to provide a faster, easier qualification process for states seeking SBA Disaster Assistance for small businesses impacted by COVID-19. The SBA is working closely with governors to make up to $2 million in targeted, low-interest disaster recovery loans available to any small business enterprise that has been severely impacted by the situation. This direct lending program is in the form of low interest rate loans with flexible repayment terms, the eligibility for which will be determined by the SBA on a case-by-case basis.

Additional highlights include:

  • Loans up to $2,000,000.
  • 3.75% fixed interest rate on loans to for-profit companies.
  • 2.75% fixed interest rate on loans to non-profits.
  • Up to 30-year term and amortization (determined on case-by-case basis).


Fifth Third recommends that customers continue to leverage all of the digital banking tools and resources for self-service banking and account access through mobile, online and voice banking services, as well as the Bank's network of approximately 53,000 fee-free ATMs* across the United States.

The Bank is prepared to assist customers with their questions or concerns and has a dedicated support page available at as the first point of contact for all customers. For Business Banking service, please call 877-534-2264 from Monday through Saturday. Due to high demand, call wait times may be longer than normal. Fifth Third thanks customers for their patience as we collectively navigate this situation together.

About Fifth Third

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio, and the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution. As of December 31, 2019, Fifth Third had $169 billion in assets and operated 1,149 full-service banking centers and 2,481 ATMs with Fifth Third branding in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and North Carolina. In total, Fifth Third provides its customers with access to approximately 53,000 fee-free ATMs across the United States. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management. Fifth Third is among the largest money managers in the Midwest and, as of December 31, 2019, had $413 billion in assets under care, of which it managed $49 billion for individuals, corporations and not-for-profit organizations through its Trust and Registered Investment Advisory businesses. Investor information and press releases can be viewed at Fifth Third’s common stock is traded on the Nasdaq® Global Select Market under the symbol “FITB.” Fifth Third Bank was established in 1858. Deposit and Credit products are offered by Fifth Third Bank, National Association. Member FDIC.