Fifth Third Bank Announces Temporary Modifications to Banking Center Service Model to Safely Serve Customers

CINCINNATI—Fifth Third Bank, National Association, today announced temporary modifications to onsite banking services to help slow the spread of the coronavirus, beginning Saturday, March 21. Customers needing to conduct simple financial transactions are requested to use drive-through services, digital solutions such as online or mobile banking, or the Bank’s network of approximately 53,000 fee-free ATMs.

Beginning Saturday, March 21, Fifth Third banking center lobbies will remain open to serve customers by appointment only and will not be open for general access. Bankers will remain available and ready to help by phone. Customers who would like to meet with a banker in person can schedule an appointment on, our mobile app or by calling their local banking center. Each banking center will also prominently display signage with assistance on how to schedule an appointment. Our Bank Mart® locations will remain open, but hours will change to 10 a.m. to 4 p.m. Monday through Saturday.

"Our banking centers are the face of our company for many customers," said Greg D. Carmichael, chairman, president and CEO of Fifth Third. "That’s why we are committed to continuing to serve our customers at banking centers as best we can. While we have to temporarily adapt our banking experience to keep our customers and employees safe, we are working to ensure it remains as easy and convenient as possible to do business with us. We appreciate our customers’ understanding during these challenging times."

"Our priority is making sure we are fully present to serve and advise customers," said Brian Lamb, head of Retail Banking and Retail Brokerage. "We understand that customer needs may change during this time of uncertainty, and we want to make sure that we adjust to meet them. We are grateful for our customers' patience as we navigate through this unprecedented situation together."

Fifth Third has added enhanced cleaning measures to its offices to help safeguard employees and those who visit banking centers. The company also has created additional benefits to help employees through this situation. Those benefits include commitments to continue to pay employees if they become sick, are taking care of a family member who is ill or are navigating daycare or school closures.

Additional support for consumer and business customers facing financial hardship related to COVID-19 includes:

  • Vehicle Payment Deferral Program: Payment deferred for up to 90 days and no late fees during the deferral period.
  • Consumer Credit Card Payment Waiver: We are offering to waive the monthly payment requirement on Consumer Credit Cards (Trio, Truly Simple, Platinum, Secured, World Elite) for up to 90 days with no late fees.
  • Mortgage and Home Equity Program: 90-day payment forbearance with no late fees.
  • Small Business Payment Deferral Program: We are offering a payment program for up to 90 days, no late fees and a range of loan modification options. We are waiving all note processing fees for new Fifth Third Fast Capital loans for six months.
  • Fee Waiver Program: Fee waivers for up to 90 days for a range of consumer and small business deposit products and services.
  • Vehicle loans: Suspension of initiating any new repossession actions on vehicles for the next 60 days.
  • Foreclosures: Suspension of all foreclosure activity on homes for the next 60 days.

Customers should call Fifth Third to participate in these relief efforts. In addition, customers are reminded that interest will accrue during the 90-day no-payment period for each of the waiver programs.

Fifth Third is prepared to assist customers with their questions or concerns. A dedicated support page is available at as the first point of contact for all customers. Representatives are available at 800-972-3030 Monday through Saturdays. For Business Banking service, please call 877-534-2264. Due to high demand, call wait times may be longer than normal and Fifth Third thanks customers for their patience as we navigate this situation together.

About Fifth Third

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio, and the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution. As of December 31, 2019, Fifth Third had $169 billion in assets and operated 1,149 full-service banking centers and 2,481 ATMs with Fifth Third branding in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and North Carolina. In total, Fifth Third provides its customers with access to approximately 53,000 fee-free ATMs across the United States. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management. Fifth Third is among the largest money managers in the Midwest and, as of December 31, 2019, had $413 billion in assets under care, of which it managed $49 billion for individuals, corporations and not-for-profit organizations through its Trust and Registered Investment Advisory businesses. Investor information and press releases can be viewed at Fifth Third’s common stock is traded on the Nasdaq® Global Select Market under the symbol “FITB.” Fifth Third Bank was established in 1858. Deposit and Credit products are offered by Fifth Third Bank, National Association. Member FDIC.