Fifth Third Bank

Medical accounts receivable

Patient Payment Solutions

Biller Direct Patient Payment Solution

Providing a simple way to offer more payment options, Biller Direct can help you lower costs, improve cash flow, reduce late payments—and enhance your patients’ experience. Accept payments anytime, whether you choose Biller Direct’s online payment portal or Interactive Voice Response (IVR) telephone payment system.

  • Present patient bills and accept patient payments in a custom-branded website
  • Offer patients a convenient way to pay balances, using ACH and card
  • One-time and recurring payment options available
  • Optional IVR automated phone payment acceptance
  • Robust customer service portal enables your CSRs to initiate payments and conduct research
  • Detailed posting data via online reporting and AR transmission file
Healthcare Lockbox

Healthcare Lockbox

Enhance the security of your payments while improving your processing efficiencies with Fifth Third Bank's Healthcare Lockbox services:

  • Separate physical lockbox operations for Protected Healthcare Information (PHI) and non-PHI mail processing for increased information security
  • Specialist teams dedicated to handling and processing our PHI healthcare clients' work
  • Option for paperless processing, providing post form image workflow management tools and secure web-based access to your lockbox receipts
Healthcare Electronic Deposit Manager (EDM)

Healthcare Electronic Deposit Manager (EDM)

Gives you electronic check deposit capability in your office, providing quicker access to your receivables and access to aggregated remittance information through our secure online system. This advanced solution can be leveraged to include EOB documents, along with the check, to help streamline your posting process. EDM’s features include:

  • Virtual check endorsements
  • Quicker access to deposited funds, compared to in-branch transactions
  • Help with mitigating check fraud risk
  • Fewer deposit adjustments by preventing unacceptable items from being captured
Treasury Management Receivables

Treasury Management Receivables

Fifth Third Bank's comprehensive suite of receivables solutions will help you maximize efficiency and improve your working capital by providing:

  • Optimized working capital
  • Accelerated cash flow
  • Reduced processing costs
  • Increased funds availability

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