Emergency Support

We’re here to help those impacted by disaster.

As our customers, neighbors and friends recover from disasters, Fifth Third is here to help make the process as smooth as possible. On this page, you’ll find resources and services to assist you.

Please see our Branch and ATM locator for specific hours and location details.

Loan-Payment Hardship Concerns

Special policies are in place to help address disaster-related hardship related to auto loans, credit card balances and loans secured by real estate. If you are experiencing hardship regarding a mortgage, home equity line or loan, auto loan or credit card balance, now or in the future, representatives are available at 877-366-5520 from 8 a.m. to 6 p.m. ET Monday through Friday. To better direct your call, please use:

  • Option 1 for first mortgage.
  • Option 2 for home equity loans and lines, auto loans, rv, boats, powersports, motorcycles.
  • Option 3 for credit card.

Insurance-related Procedures

A special process has been put in place to expedite handling of insurance reimbursement checks and loss drafts. If you have received your claim check and adjuster's worksheet, contact us at 1-855-453-6770 (Monday- Friday 8am-5pm), visit our website www.myclaimfunds.com/53 or visit your local financial center. If you need account assistance on matters that are not disaster-related, please message us on 53.com or call a Fifth Third Bank customer service representative at 800-972-3030 from 8 a.m. to 6 p.m. Monday through Friday ET.

Customer Assistance in FEMA- declared Disaster Areas for Individual Assistance

Customers in areas declared disasters by the Federal Emergency Management Agency (FEMA) may be eligible to receive the following relief:

Property Damage

If you have property damage to your home or auto, please contact your insurance agent.

Remember: Fifth Third online and mobile banking is always open.

You can continue to access your accounts 24/7, even transfer money, any time, from anywhere.

  • Log in to your accounts through Online Banking at 53.com
  • Log in with your mobile device at 53.com.
  • Or, download our mobile app at the App StoreSM or Google PlayTM

Download on the Apple App StoreDownload on Google Play