Emergency Support


We’re here to help those impacted by disaster.

As our customers, neighbors and friends recover from disasters, Fifth Third is here to help make the process as smooth as possible. On this page, you’ll find resources and services to assist you.

Please see our Branch and ATM locator for specific hours and location details.

Customer support representatives are available at 800-972-3030 from 7 a.m. to 8 p.m. ET Monday through Friday and from 8:30 a.m. to 5 p.m. ET Saturdays to answer your questions. These representatives are aware of special procedures and policies related to disasters that we have put in place to assist you. For Business Banking service, please call 877-534-2264 or email bbgsupport@53.com.

Loan-Payment Hardship Concerns

Special policies are in place to help address disaster-related hardship related to auto loans, credit card balances and loans secured by real estate. If you are experiencing hardship regarding a mortgage, home equity line or loan, auto loan or credit card balance, now or in the future, representatives are available at 866-601-6391 from 8 a.m. to 7 p.m. ET Monday through Thursday and Friday from 8 a.m. to 5 p.m. ET. To better direct your call, please use:

  • Option 1 for second mortgage/equity.
  • Option 2 for first mortgage.
  • Option 3 for credit card.
  • Option 4 for auto loan: RV/Boat/Powersports/Motorcycles


Insurance-related Procedures

A special process has been put in place to expedite handling of insurance reimbursement checks and loss drafts. If you need account assistant on matters that are not disaster-related, please email us or call a Fifth Third Bank customer service representative at 800-972-3030 from 7 a.m. to 8 p.m. Monday through Friday ET or from 8:30 a.m. to 5 p.m. ET Saturdays.

Customer Assistance in FEMA-declared Disaster Areas for Individual Assistance

Customers in areas declared disasters by the Federal Emergency Management Agency (FEMA) may be eligible to receive the following relief:


Property Damage

If you have property damage to your home or auto, please contact your insurance agent.

Non-Disaster Related Concerns

If you need assistance for inquiries not disaster-related, please send us a message or call a customer service representative at 800-972-3030 from 7 a.m. to 8 p.m. ET Monday through Friday and from 8 a.m. to 5 p.m. ET Saturdays.

Remember: Fifth Third online and mobile banking is always open.

You can continue to access your accounts 24/7, even transfer money, any time, from anywhere.

  • Log in to your accounts through Online Banking at 53.com
  • Log in with your mobile device at 53.com.
  • Or, download our mobile app at the App StoreSM or Google PlayTM

Download on the Apple App Store     Download on Google Play