Fifth Third Direct

Access and capabilities

• You will have access to your accounts and most of the treasury management and commercial payments services you use through Fifth Third Direct following transition weekend. 
• You’ll find features and capabilities similar to those you use today.
• Some workflows will look or behave differently on Fifth Third Direct than they do on Comerica Business Connect.

Authentication tokens

• For your security, authentication tokens are required for money movement transactions and access to mobile banking. If you do not subscribe to those functions you will not receive a token.
  • If you use a hard token, you will receive a new hard token to use with Fifth Third Direct. If you haven’t already received it, look for your new hardware token, it will be mailed to the address on file in early August.
  • If you use a software token, you’ll need to download a new soft token by following the instructions on the screen when logging in for the first time.

Mobile app

• If you use Treasury Mobile, your mobile access will move to the Fifth Third Direct mobile app when it becomes available.
• Mobile login credentials will be the same as your login credentials for Fifth Third Direct. Please see “Getting Started” section for first-time login details.
• Saved favorites will not be transferred but you can recreate them in Fifth Third Direct following the transition.

Payment Templates

• Active Treasury Payments templates, file import profiles, recurring payment schedules, approval groups and approval profiles will be transferred to Fifth Third Direct for Wire and ACH only. Please review for accuracy and completeness during the Preview period.
• During the preview period, review recurring payment schedules to ensure they are accurate, paying particular attention to payment dates and frequencies. For payments due on or after 9/8/2026, do not manually create a payment until you have validated the payment has not been created in Fifth Third Direct. If the next payment exists, no action required. If the payment does not exist, repair the recurring schedule to generate the next payment.
• Wire—Beneficiary Town/City and Country are required in Fifth Third Direct. Migrated templates that do not include this information should be updated prior to first use.
• ACH—Payroll payments can no longer split a payment into two accounts in a single entry (fixed amount or percentage allocation). Splits must be originated as separate transactions.
• Account Transfers—Only individual account transfer templates are supported in Fifth Third Direct. Many-to-one, one-to-many and many-to-many account transfer templates are not supported but will be migrated as individual templates. (Account Transfers will not be available during Preview Period. Customer will need to review and validate Account Transfer entitlements/permissions, templates, approval groups/profiles, recurring schedules and import maps post CD1). Balance changes as a result of account transfers will be reflected once the transaction has completed processing.
• Panel Approvals—Panel Approvals will not be migrated. Work with your relationship team for assistance in creating your Panel Approvals in Fifth Third Direct.
• Only active, approved templates will transfer to Fifth Third Direct. Templates in an Awaiting Approval and Needs Repair status require review and approval to transfer to Fifth Third Direct.
• Administrators should review approval groups and approval profiles during the preview period to confirm routing aligns with your expectations.

Reporting

• Custom reports will not be moved to Fifth Third Direct as part of the transition. 
• Work with your relationship team for assistance in using Fifth Third Direct reporting tools and capabilities to ensure your reporting needs are supported.

Alerts

• Some alert types you may currently receive will no longer be available.
• During the preview period, you can use Fifth Third Direct to subscribe to email alerts. Text alerts will not be available.

Data Retention

• Data retention periods may differ from Comerica and vary according to each product.
• Payment history is retained for 12 months on Fifth Third Direct.
• Stop payment history is retained for 6 months on Fifth Third Direct.
• For service-specific retention information, please see the pages dedicated to each commercial payments service.

Historical data

• Some historical data transitioned from Comerica will be available as early as September 8, 2026. Additional detail will be added over time for your convenience.
• For historical information that is not available through Fifth Third Direct, please contact your relationship team or the Fifth Third Commercial Support Center for assistance.

Import Functionality 

• Import profiles will be transitioned, but some import file formats may change to align with Fifth Third specifications. Your import source files may require updates as a result.