Electronic Deposit Manager
Fifth Third Electronic Deposit Manager provides business customers the ability to scan check deposits in their office, eliminating the need for them to be physically transported to the bank.
Our service works with a variety of desktop scanners. Scanners placed in your offices or stores are used to capture check images, create a virtual deposit slip, and transmit deposits to the bank.
Your Comerica Business Deposit Capture service will be transitioned to our Electronic Deposit Manager service.
Electronic Deposit Manager (Business Deposit Capture)
Service transition
- Your new remote deposit capture service at Fifth Third—Electronic Deposit Manager—is a new version of your existing remote deposit application at Comerica.
- All current users and locations will be transferred to the new application.
- Daily cut off time will not change.
Scanners
- Your existing scanners will remain compatible with the new platform.
Scanner driver
- A scanner driver update will be required. The current driver must be uninstalled, and a new driver must be installed.
- Deposits cannot be processed by Fifth Third until the new driver has been successfully installed.
- The new driver should be installed on or after September 8.
- Please note: This process may require administrative rights on the PC connected to the scanner.
Training and transition support
- For additional support, you can pre-schedule an appointment for after September 8 with an installation specialist.
- Schedule an appointment when available, with the Upgrade ID received in your EDM migration email. We will notify you when the app is available in the app stores.
- Superior Press, Fifth Third’s printing partner, will contact you via email with instructions for obtaining support and assistance, if needed.
Mobile access
- For mobile access to Electronic Deposit Manager, you must download the new mobile app when available.
Access to data and scanned images
- Electronic Deposit Manager provides 24/7 access to data and scanned images and can track locations from which checks originate.
- Historical data will not be transferred to the new application.
- Uninstall your current scanner driver and install a new scanner driver on or after September 8.
- Schedule an appointment with an installation specialist if you need assistance with the installation and transition process.
- Prior to the September 8 transition, download and save any historical information or images you wish to retain using the Export feature under Analytics in the Business Deposit Capture menu bar.