Cash Vault
Cash Vault services at Fifth Third are designed for businesses that deposit and/or order large volumes of coin and currency. Our Cash Vault solution includes automated equipment, advanced surveillance equipment, and strict procedures to maximize safety, convenience, accuracy and efficiency.
We have a national vault network with over 230 vault locations, enabling us to support cash needs across the country. All deposit and change order implementations, customer service and billing flow through Fifth Third for consistency, regardless of supporting vault vendor.
Your Cash Vault services will move from Comerica to Fifth Third, effective September 8, 2026. All deposits and change orders can still be made as usual through September 4. You will begin making deposits and orders through Fifth Third systems on September 8.
Vault address
- Your vault address will remain the same unless you have received notification from Comerica that it will change.
- If you have a new address, please ensure that you provide your couriers with the new address.
- If your deposit address has changed, your courier will deliver deposits and pickup orders at the Fifth Third Toledo or Grand Rapids vault, effective September 8.
Timing of posting transactions
- Cash Vault transactions will no longer be posted intraday.
- All deposits will be posted at the end of the business day. Please note that this will impact funds availability.
Order placement
- To place your cash orders, you will have access to the Fifth Third automated telephone service. Call 1-800-795-6705. We will provide you with a password for placing orders by phone.
- You also have the option to initiate and track orders through an online portal when you purchase our DTS Connex service. Talk to your relationship team to learn more.
- Funds must be available in your account the day your cash order is packed for pick up. If sufficient funds are not available, you may incur overdraft fees.
Cutoff times
- Change order cutoff times are 10:30 a.m. local time for Network Vaults and 11 a.m. local time for internal vaults.
- Deposit items received by a processing vault after 2 p.m. will be processed on the next posting date.
Reporting
- Intraday transaction reporting will no longer be available. Reporting will reflect prior day activity.
- Brinks reporting will be replaced by reporting and online monitoring of your accounts through Fifth Third Direct, our commercial online platform.
- Alternatively, you may choose to set up DTS Connex as your online ordering and reporting tool. Talk to your relationship team to learn more.
- Please contact the Customer Service Center (previously known as Relationship Center) or your Client Advisor (Relationship Specialist) for the following deposit and settlement information:
- Deposit Adjustment
- Deposit Slip images
Deposit tickets and deposit packing instructions
- Please continue packing all deposits to Comerica standards.
- Ordering new deposit tickets will help avoid possible delays. You can begin using new deposit tickets on September 8. See the resource section below for details.
Foreign currency
- Foreign Currency ordering will remain available for previously approved Correspondent Bank clients.
- For assistance when you have a Foreign Currency order, please contact the Fifth Third CSC at 1-866-475-0729.
- Choose menu option 5 “Other TM Products & Services” then Option 3 “Foreign Currency”
- Currency ordering for Fifth Third customers is handled through the Wells Fargo Foreign Currency Teller platform, as it was at Comerica.
- Currency availability and exchange rates are determined by that platform.
- When calling, please have your DDA number available to identify your account.
- Order cutoff is 2 p.m. ET or the transaction is processed for the next day, with the next day’s rate. All orders received by the cut-off are shipped within 2 business days.
- No changes to base costs for Foreign Currency orders or Canadian Deposits.
- The Comerica Manual Cash Order fee ($15) for Foreign Currency orders placed through the CSC will no longer be assessed as of September 8, 2026.
- Ensure that your couriers have your new vault address if you have been notified that your vault address is changing.
- Implement the operational updates needed based on changes to order placement processes, order limits, cutoff times and packing instructions.
- Order new deposit tickets. See Supply order instructions below.
ACH Origination
The resources below provide additional information to support your transition.
- Supply order instructions
To order deposit tickets, checks, and other account supply needs, visit www.53.com/checks or contact our preferred vendor, Harland Clarke at 1-800-503-2345, Monday through Friday, 7 a.m. to 10 p.m. ET, and Saturday, 7 a.m. to 7 p.m. ET. If you prefer to use an outside vendor, please request MICR formatting instructions from your client support team. - When preparing deposits, the best practice is to use the self-sealing, clear, tamper-evident bags with features such as color changing ink or a security seal that reads “VOID” when tampered.
- Preferred deposit bag vendors include:
- DTS Connex 1-410-876-5756 dtsconnex.com
- Harland Clarke 1-800-503-2345 www.harlandclarke.com
- Preferred deposit bag vendors include:
- If any of your locations have been inactive for 12 months, we will be deleting those profiles unless you contact us by September 1 to let us know the location is still being used.
- Please inform your TMO or CA of any location remaining active as soon as possible.