Institutional Services Welcome Center

Your relationship will transition to Fifth Third systems and platforms while maintaining continuity of service. Depending on your account type, changes may include online access, reporting formats, contact information, settlement instructions and operational processes.

You will receive updated email addresses for your Relationship Manager, Middle Office team, and operational support contacts with the completion of the Fifth Third integration. The people and their phone numbers will remain the same.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

Yes. As part of the transition to the Fifth Third trust system, your account number(s) will change. We will communicate updated account information and any necessary next steps in the coming weeks. Please share new account information with investment managers, brokers and other service providers, as applicable.

Some clients maintain accounts serviced through two different trust platform: Fifth Third Advisor Solutions on the Unity trust platform and Fifth Third’s Am Trust platforms. If this applies to your clients’ relationship, you will begin receiving separate statements and separate fee invoices for accounts based on the trust system where they are maintained. We have adjusted fees to the accounts on Fifth Third’s Am Trust platform to ensure that your overall fee will remain the same. Your Relationship Manager can help explain how specific changes apply to your relationship.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

As part of the transition to Fifth Third Bank, online access to your Investment Management and Trust accounts will transition to Fifth Third Direct. Fifth Third Direct will be your tool to access online account information, transaction activity and statements after November 2, 2026. You will receive specific instructions regarding the company ID assigned and specific user IDs and passwords. For most accounts, access will be view only.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

Fifth Third Direct includes an Administrator role that allows designated client personnel to manage user access and entitlements for their organization.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

If you currently have access to the online system at Comerica, your access will be transitioned to Fifth Third Direct. We will consider the transition on November 2, 2026 your acceptance of the terms and conditions for use of Fifth Third Direct view-only access.  Some customers will receive communication regarding account specific options which may require additional information.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Additional information regarding corporate actions access and processing through Fifth Third Direct will be communicated separately following the transition.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

No. Statements generated before conversion will not be migrated into Fifth Third Direct and should be retained separately if needed.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

Account information, statements and transaction activity will be available through Fifth Third Direct. Access information, enrollment instructions and Administrator details will be provided before the transition. Historical statements created prior to conversion will not be migrated to Fifth Third Direct.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

Yes. Clients will receive a final statement from the current servicing platform covering activity through the conversion date. Subsequent statements will be produced through Fifth Third's platform based on the new reporting schedule.  Your 2026 statements spanning across the transition date will need to be combined for the full year of reporting. This will be a one-time event related to the transition.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

While your statement format may look different, the same trade-date accrual reporting will be provided. Systems may have variations in the calculation of accruals, and the impact of pending trades may create some variances in ending balances from October 31 and beginning balances after the transition.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

Statements will generally be produced on the third day of the month following the applicable reporting period. Statements will not be delayed due to unavailable pricing for certain alternative or non-depository assets that may require additional pricing methods.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

As part of the conversion process, clients will receive a one-time statement and fee invoice through October 31, 2026. Fifth Third reporting and fee processing will begin November 1, 2026. After this one-time event, reporting and billing will return to normal cycles.

The following applies to Custodian and Directed Trustee, Investment Management and Discretionary Trustee, and Delegated/Outside Managers

For the 2026 plan year, you will receive statements covering both the pre-conversion and post-conversion periods. Both statements should be retained and provided to auditors. Future years will return to standard annual reporting.

Yes, you will receive new wiring instructions for your account. As part of the transition, there are some customers who may need to provide updated callback verification documentation. You will be contacted if this applies to your situation.

Fifth Third requires callback verification to authenticate applicable wire transactions. Authorized contacts and callback information may need to be reviewed or updated. You will receive instructions if action is required.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Clients with accounts holding alternative investments will receive specific instructions related to wires to alternative investments. This information should be shared with outside investment managers, fund administrators and service providers as applicable. Internal records should also be updated to ensure timely and accurate process of future capital calls, distributions and money movement activity. Failure to update applicable records may result in delays in processing future alternative investment transactions.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Updated settlement instructions will be provided as part of the transition process. Clients should ensure their investment managers and/or brokers have the new settlement instructions for all trades for settlement after November 2, 2026. NOTE: There are temporary Fed Settlement Instructions for trades settling between September 8, 2026 and November 2, 2026. You should have already received a communication regarding those instructions.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

SWIFT and XSP are being considered as additional options for eligible trade instructions and corporate action processing. Availability, enrollment requirements and timing will be communicated separately to impacted clients and their investment managers.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Clients may provide standing instructions regarding dividend elections for all mutual funds or they may elect fund specific dividend elections. Each dividend election will have a different account and hold the funds specific to that dividend election.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Yes. Following the transition, certain mutual fund trade requests and dividend election instructions may require the use of Fifth Third forms and designated submission channels. Additional instructions will be provided to affected clients.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Certain accounts may currently maintain different dividend election instructions within the same account. Following the transition, there will need to be a separate account for each of the dividend election options used by an account. There are up to four possible dividend election instructions. You will be notified specifically if this impacts your account and more detailed information will be provided.

The following applies to Custody/Outside Manager clients holding alternative investments

Following the transition, alternative investment holdings will be reported using settlement-date reporting. Statements will no longer be delayed while awaiting valuation updates from investment managers.

In addition, updated account and money movement information must be shared with applicable investment managers, fund administrators and service providers to ensure future capital calls, distributions and other transactions are processed correctly.

Once updated instructions are received, clients should: 

• Provide the information to applicable investment managers and administrators. 
• Update internal systems and records that reference existing account or wire instructions. 
• Confirm future transaction activity uses the new information. 

You will receive Fifth Third account disclosures and regulatory notices with important information about your account and relationship with Fifth Third. Please review them carefully and contact your Relationship Manager with any questions.

In certain trusts, an IRS Form 1041 is required to be prepared and filed by the Trustee. You will be notified if this impacts your account specifically

In certain trusts, an IRS Form 1041 is required to be prepared and filed by the Trustee. You will be notified if this impacts your account specifically

The following applies to Custodian and Directed Trustee and Investment Management and Discretionary Trustee

A final fee invoice will be generated for the period ending October 31, 2026. Beginning November 1, 2026, fees will be calculated and billed through the Fifth Third platform using the new fee schedule provided to you. This is a one-time transition event and regular billing cycles will resume thereafter

The following applies to Custodian and Directed Trustee and Investment Management and Discretionary Trustee

As part of the transition to the Fifth Third trust system, all accounts will receive a communication with the new fee schedule. The expectation is the fee changes will be neutral to your account in terms of the overall rate charged. You will notice that sweep fees are being eliminated. Trustee and account fees will be combined into a single fee on the invoice. Activity fees will continue as noted. Minimum fees will remain the same. If you are a customer holding Collective Investment Funds, the fund level fee rate will not change whether charged at the fund level or invoiced separately. If you have questions about your new fee schedule, please reach out to your Relationship Manager.

If applicable to your account, the sweep fee that was previously charged to your account will no longer apply. All other fees will remain the same for your accounts.

The following applies to Custodian and Directed Trustee and Investment Management and Discretionary Trustee

Yes. Effective November 2, 2026, fees based on market value will be calculated using the account's market value on the last day of the billing period rather than an average daily balance with the exception of collective fund fees charged at the fund level. No action is required.

The following applies to Custodian and Directed Trustee and Investment Manager and Discretionary Trustee ERISA Accounts, if applicable

Accounts subject to 408(b)(2) requirements will receive an updated disclosure if a fee change is applicable to your account. Fifth Third produces and mails the 408(b)(2) disclosures monthly so you are always aware of fee changes. You will begin to receive your monthly 408(b)(2) disclosure each month after November 2, 2026.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Yes. Multi-currency accounting will no longer be offered following the transition. Applicable clients may use Fifth Third Bank for foreign exchange transactions on trades. No action is required. Affected clients will receive a separate communication with additional information.

The following applies to Custodian and Directed Trustee and Delegated/Outside Managers

Yes, you will continue to access information available through BNY reporting services following the transition. Additional details regarding statement access, reporting availability and any required login or delivery changes will be communicated directly to affected clients.

Your Relationship Manager remains your primary point of contact. If you have questions about account access, reporting, statements, wire instructions or transition-related changes, please contact your Relationship Manager or Institutional Trust service team for assistance.