Fifth Third Direct®
For Institutional Services Users
Fifth Third Direct is a secure online platform that provides consolidated access to a comprehensive suite of services and solutions that make managing an organization’s accounts easier.
Institutional Services users of Comerica Wealth Connect will gain access to Fifth Third Direct during a preview period beginning Monday, October 26, 2026. The preview period gives users an opportunity to log in, verify their access, and become familiar with the platform before Investment Management and Trust account balances become available on Monday, November 2, 2026.
- If an organization is new to Fifth Third Direct please review the details and helpful information below.
- If an organization already uses Fifth Third Direct, Investment Management and Trust accounts will appear alongside the Commercial or other Fifth Third accounts on November 2. No action required during the preview period.
Monday, October 26
- Fifth Third Direct preview period begins. See details below.
Monday, November 2
- Investment Management and Trust accounts transition from Comerica to Fifth Third.
- Access to Investment Management and Trust account balances through Fifth Third Direct begins for all organizations.
Monday, November 9
- During the week of November 9, all current Comerica Wealth Connect users will receive new URL and login instructions to maintain their access to historical information.
Access and capabilities
- Users will have access to the organization’s Investment Management and Trust account balances through Fifth Third Direct beginning November 2.
- Select the Investment Advisor (IA) tab in Fifth Third Direct to access Investment and Trust accounts.
- Users will find features and capabilities similar to those in Comerica Wealth Connect (CWC).
- Some workflows will look or behave differently on Fifth Third Direct than they do on Comerica Wealth Connect (CWC). Resources and guides are available to help users navigate the new experience.
Reporting
- Daily balance reporting will be available in Fifth Third Direct beginning November 2. Select the Investment Advisor (IA) tab to view Investment and Trust account reports.
- Monthly trust statements for the month of November will be available in Fifth Third Direct beginning in early December. Online access to monthly Trust account statements will be available starting in early December as well. October statements will be available from Comerica Wealth Connect using your new login.
- For an overview of the standard reports available, please view the reporting video available in the Resources section below.
Historical Data
- Historical Investment and Trust account data will be available on the Unity platform following the transition of accounts. Information about accessing this platform will be provided in an email sent on November 6.
- Users will continue to be able to access historical account information or statements using their new Unity login information.
Fifth Third Direct Preview Period: October 26-October 30
First-time login instructions
All Comerica Wealth Connect (CWC) users will receive an email with login instructions on October 26. If you do not receive an email, please contact your Relationship team. If you are a current Fifth Third Direct user, there is no change in how you currently access the portal today.
Navigating preview access to Fifth Third Direct
Note: You’ll see your organization’s Investment Management and Trust accounts but not balances during the preview period.
- Ensure your users can access Fifth Third Direct
- Explore the platform, get familiar with the navigation, and become comfortable with the Fifth Third Direct user experience.
- Share training resources with other users within your organization and encourage them to log in and complete training prior to go-live.
If you have questions or need assistance, please contact a member of your relationship team. For Fifth Third Direct login or authentication assistance, please call the Fifth Third Direct Support Center at 844-504-6555, Monday through Friday, from 9 a.m. to 6 p.m., ET.
The resources below provide additional information to support your transition and help you take full advantage of Fifth Third Direct