May Email Fraud Alert

Fraudulent emails were being sent as of May 2008, claiming that Fifth Third customers renew their records due to a recent change of personal information, submitting invalid information or an inability for Fifth Third to verify account information

Please note: Fifth Third does not contact customers via email, phone or mail to request or verify security information about passwords, personal identification numbers (PINs), credit card numbers or Social Security numbers.

Customers who supplied any personal data should call a Fifth Third Customer Service Professional at 1-800-676-5869.

Example of fraudulent email:

Fraud Alert - May 2008

Tips to help protect you:

  • Always go directly to Fifth Third's website by typing directly into the browser address bar.
  • Never click on links in unsolicited emails, especially those asking for personal or financial information.
  • Be aware of sites that have misspellings, grammar mistakes or different graphics.

If you need assistance or discover any suspicious online sites, emails, or other fraudulent activity involving your account, please call a Fifth Third Customer Service Professional at 1-800-676-5869. They are available to serve you Monday through Friday 8 AM–9 PM ET and Saturday through Sunday 8AM–5 PM ET. You may also contact us securely via our website 24 hours a day, seven days a week.