• Stephanie Honan 513.534.6957
Fifth Third Bank

News Release

 

Fifth Third Processing Solutions Recognized for Excellence in Quality by MasterCard Worldwide

9/10/08

Fifth Third Processing Solutions has been awarded the MasterCard Worldwide Global Quality Gold Award for its excellence in operational achievements. The annual awards program acknowledges performance in key areas that affect cardholder experiences.

Fifth Third was one of 18 customers from the Americas, Europe and Asia-Pacific to be recognized as a Worldwide Gold Award winner.

Accepting the award on behalf of Fifth Third, Charles Drucker, president of Fifth Third Processing Solutions said, “We are delighted to be recognized by MasterCard for our operational achievements in quality. This award speaks to the talent and commitment of our team in working with our clients to ensure a smooth and pleasant payment experience for their valued customers.”

MasterCard Worldwide established the Global Quality Awards program in 2006 to acknowledge customers who have achieved exceptional operational performance in MasterCard Quality Standards, which include: cardholder satisfaction at the point of sale through authorization of transactions, call referral rates and chargeback performance.

“Fifth Third Processing Solutions should be proud of its tremendous operational performance and the positive experiences it has helped drive for millions of cardholders who use MasterCard as their preferred way to pay,” said Bill Mathis, Group Executive, U.S. Relationship Management, MasterCard Worldwide. “As a recipient of this award Fifth Third Processing Solutions clearly stands out among the strongest processors and acquirers in the business.”

The awards are designed to recognize excellent customers for their operational achievements and provide useful feedback for improving their operational performance while creating a sense of urgency and understanding about the need to focus on quality and performance excellence.

Award winners are determined in the first quarter of each year based on prior year data. Winners must have annual authorization transaction counts of greater than one million and be compliant with all MasterCard Rules.

About MasterCard Worldwide

MasterCard Worldwide advances global commerce by providing a critical economic link among financial institutions, businesses, cardholders and merchants worldwide. As a franchisor, processor and advisor, MasterCard develops and markets payment solutions, processes over 18 billion transactions each year, and provides industry-leading analysis and consulting services to financial institution customers and merchants. Through its family of brands, including MasterCard®, Maestro® and Cirrus®, MasterCard serves consumers and businesses in more than 210 countries and territories. For more information go to http://www.mastercard.com.

About Fifth Third Processing Solutions

Fifth Third Processing Solutions processes over 26.7 billion ATM and POS transactions per year for more than 2,880 financial institutions and over 158,356 retail locations worldwide, including the Armed Forces Financial Network (AFFN), First Niagara Financial Group, Sovereign Bank, The Kroger Co., AutoZone, Abercrombie & Fitch and The Finish Line. Annually, Fifth Third processes $179.1 billion in credit card sales. According to The Nilson Report (March 2008), Fifth Third Bank is the fourth largest bankcard acquirer.

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. The Company has $115 billion in assets, operates 18 affiliates with 1,308 full-service Banking Centers, including 97 Bank Mart® locations open seven days a week inside select grocery stores and 2,329 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Pennsylvania, Missouri, Georgia and North Carolina. Fifth Third operates five main businesses: Commercial Banking, Branch Banking, Consumer Lending, Investment Advisors and Fifth Third Processing Solutions. Fifth Third is among the largest money managers in the Midwest and, as of June 30, 2008, has $207 billion in assets under care, of which it managed $31 billion for individuals, corporations and not-for-profit organizations. Investor information and press releases can be viewed at http://www.53.com . Fifth Third's common stock is traded on the NASDAQ(R) National Global Select Market under the symbol "FITB."