Mortgage Payment Assistance

NOTE: If you’re applying for COVID-19 mortgage hardship assistance, please click here.

As part of our Homeowners Assistance Program, Fifth Third Bank wants to help guide you through the resolution process. Our specially trained and knowledgeable Customer Care Specialists are available to answer questions, provide updates and guide you as needed.

Need Assistance? The following options may be available:

  • A forbearance which provides temporary payment relief
  • A modification which will modify the terms of your loan
  • A short-sale of which the net proceeds from selling the property will be less than what is owed

Please contact one of our Customer Care Specialists at 855-736-4578 to learn more about your options or for instructions on how to apply. Our Customer Care Specialists are available 8:00am to 5:00pm EST, Monday through Friday.

To begin the application process online for your mortgage or home equity loan, click here.

To apply for assistance on your auto loan or credit card, click here.

You may also contact a Customer Care Specialist at:
Fifth Third Bank
Customer Care Department
5001 Kingsley Drive MD 1MOB19
Cincinnati, OH 45227


Fax: 513-358-8786
Email: LossMitigationCustomerCare1@53.com

For additional help exploring your options, the Federal government provides contact information for housing counselors, which you can access by contacting the Department of Housing and Urban Development; or by calling HUD at 800-569-4287.

The Homeowners Assistance Program is designed to help borrowers just like you and we are here to help. Please call us today to discuss your options.