Fifth Third Bank

A Message from Chief Administrative Officer Teresa Tanner

"A bank serves many constituencies; among them: customers, communities and employees."

To one degree or another, these various audiences are “customers,” each with different needs and expectations. In every case, our goal is the same: Give them our all.

This goal is captured by the words that are at the heart of our Compass. Keeping the customer at the center describes our commitment to improve the lives of our customers, our communities and our employees. This 2017 CSR Report describes that work.

We keep our commitment by collaborating, listening, sharing and learning. For example, our collaboration with the National Community Reinvestment Coalition member organizations resulted in forums that help us better understand—and better address—the needs of underserved communities. Listening sessions with millennials resulted in the Fifth Third Momentum™ app for an easy way to round up purchases to pay down student loan debt. Our responsibility to create an inclusive and diverse workplace resulted in our leader becoming an early signatory to the CEO Action for Diversity & Inclusion as well as full transparency in annually reporting our employment diversity. For the broader community, planet Earth, we work on an ongoing basis to reduce waste and energy usage and, last year, stepped up our responsibility by setting bold environmental goals.

Our commitment also plays out in the everyday volunteerism our employees provide through their generous donations of time, talent and treasure, in the innovative work of our diverse suppliers and in the impact made by the Fifth Third Foundation—the nation’s very first corporate foundation established by a financial institution.

Putting ourselves in the shoes of the customer ensures our path is true. It creates a clear and welldefined way forward. I hope you enjoy our customer’s stories of the difference we are making together.


Teresa Tanner
Executive Vice President & Chief Administrative Officer,
Fifth Third Bancorp

Up Next:

"We strive to keep the customer at the center of everything we do. Improving their lives through our financial products and the customer experience we provide is both our corporate social responsibility and our passion."

Scenario B. Adebesin,
Director of Corporate Social Responsibility

Keep the Customer at the Center >>

2017 Corporate Responsibility Report

If you'd like to see the full Corporate Social Responsibility Report, you're in the right place.
Within the report, you'll find more detailed information on the key topics above.

Download 2017 Report