Be Respectful & Inclusive
"The commitment to Be Respectful and Inclusive is a commitment to live a Core Value that makes Fifth Third a place where people want to work, want to bank and want to connect. Inclusion in all things fosters respect, trust and good will. It makes all of us better and it makes our Bank better, too."
Chief Diversity & Corporate Responsibility Officer
BY THE NUMBERS
A Maternity Concierge for Fifth Third Moms
When Lexus Smith learned her baby would be several weeks early, she panicked. The customer service representative in Cincinnati needed to prepare for the early arrival of her son and move up her baby shower all while working full-time and raising her 5-year-old daughter. Her mom could only drive from her home in Tampa to visit for one weekend, so the baby shower had to be that week.
That’s when Smith turned to Fifth Third’s Maternity Concierge Program, designed to assist women with the unique challenges they face during pregnancy, after the baby is born and especially upon their return to work. The free program is powered by Best Upon Request and begins when a woman learns she is pregnant, continues through maternity leave and ends when the baby turns 1. The Bank introduced the program in 2017 to help retain and recruit women.
Smith talked with Best Upon Request Concierge Jessica Hanson. “That’s when I knew everything was going to be OK,” she said. “Jessica took care of me like she was my mother.” Hanson called six places and found the perfect spot for the baby shower that met her specifications for budget, food and location.
“She just helped ease all of my stress,” said Smith, whose son, Zavier, is now 13 months old. “It made me feel valued, like I wasn’t just a number. Fifth Third wants employees who are OK at the end of the day on every level.… I can provide better service when I don’t have so many things on my mind.”
Smith later moved to work for Fifth Third in Tampa, and during Hurricane Irma, the Maternity Concierge helped get her distilled water for formula for her son.
“The Maternity Concierge made me feel valued, like I wasn’t just a number.”
Lexus Smith, Customer Service Representative
“Maternity Concierge is part of Fifth Third’s commitment to provide an environment and culture where working mothers can not only succeed, but excel,” said Teresa Tanner, executive vice president and Fifth Third’s chief administrative officer, who worked with Best Upon Request to co-create the program. In its first year, the program enrolled about 300 women from all 10 states in our retail footprint.
Fifth Third "Banking on Me" Programs
Over the years, we have guided and mentored more than 260 students and prepared them for job placements with multiple companies. We have also been honored to hire 34 graduates as Fifth Third team members. Last year marked our 12th consecutive year hosting the program’s single largest fundraiser, the Tee-Off for Project SEARCH golf tournament, which raised over $155,000. Since 2005, we have raised more than $1.3 million.
In addition, we sponsored the 37th annual Veterans Wheelchair Games in Cincinnati. The Wheelchair Games are a rehabilitation and sports program empowering veterans with spinal cord injuries, multiple sclerosis, amputations and other neurological injuries to live more active and healthy lives through wheelchair sports and recreation. About 600 veteran athletes competed.
Our Company has earned significant recognition for our work with and for individuals with disabilities, including the 2017 Disability Matters “Employer of Choice Award,” and we understand that the work we do with individuals with disabilities is its own reward. “There is nothing more rewarding than the work we do with Project SEARCH and other initiatives for individuals with disabilities,” said Mitch Morgan, vice president and Fifth Third’s inclusion and diversity manager. “Improving lives of the people we serve isn’t just about financial services or customer experience—it’s about creating opportunities for growth, development and enabling our friends and neighbors to reach their full potential.”
“Project SEARCH taught me how to prepare for a job. Since I was hired, I have gained organizational skills and I like being a part of a team. My favorite thing about my job is getting all of the work done and staying on task. I love my job at Fifth Third.”
Edie Bahlman, Project SEARCH graduate and Fifth Third employee
“We are proud of the progress of our supplier diversity spend in 2017, but even more important were the relationships we built with new diverse suppliers. It is extremely rewarding to collaborate with minority-, women-, and veteran-owned companies whose talent and expertise boost our business.”
Stephanie Smith, Director of Supplier Diversity
Supplier Diversity Success Stories
HP Energy (MBE)
Middletown, Ohio-based HP Energy, co-founded by President Steve Hightower, consulted with Fifth Third on a project to install LED lighting across our facilities. The project is expected to cut our energy costs by $650,000 per year and our energy consumption by 50 percent. HP Energy provided strategic advice to identify our most valuable energy savings opportunities, sources for lighting, and how to obtain an industry-leading manufacturer’s warranty and energy rebate.
Best Upon Request (WMBE)
Headquartered in Cincinnati, Ohio, Best Upon Request provides on-site concierge services to Fifth Third employees. This unique benefit aligns with our strategies to attract and retain top talent and foster a positive work environment. Employees can request help with everything from grocery shopping to dry cleaning and, most recently with the new Maternity Concierge, even plan for the arrival of a new child.
"In June 2017, Fifth Third committed to being an environmental sustainability leader by setting five bold goals, including achieving 100 percent renewable power by 2022. Just six months later, we signed a long-term power purchase agreement that will enable us to achieve our 100 percent goal four years ahead of schedule. That’s bold leadership that will benefit the environment and communities we serve."
Director, Environmental Sustainability, Vice President
2017 Corporate Responsibility Report
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Within the report, you'll find more detailed information on the key topics above.