How Can We Help?

The first step in getting assistance is not being afraid to ask. Then you will need to complete an application and send it to us along with verification of your income.

There are a number of different potential options, depending on the type of loan you have. When we receive your application, we will review your situation to determine if you are eligible, and which solution best suits your circumstances. Some of the solutions available—from most likely to least likely—include:

• The interest rate is lowered.
• The term of the loan is extended.
• Principal balance is reduced.

You can complete an online application to apply for hardship assistance.

For customers using a desktop or laptop computer on 53.com, click to expand the green “LOG IN” box at the top right-hand side of the screen and select, “Forgot User ID” or “Forgot Password,” and follow the prompts.

To reset your username or password on the mobile banking app, select the “Forgot User ID or Password” link under the green login box upon launching the app and follow the prompts.

Our Customer Service Professionals are available to assist you Monday through Friday, 6 AM to 9 PM (EST) and Saturday 10 AM to 4 PM (EST).

If you have lost your bank card or suspect it has been stolen, we are able to assist 24 hours a day, 7 days a week. Call 1-800-782-0279 for lost or stolen bank cards.