Mortgage Hardship Assistance

If you’re facing financial challenges, we’re here to help you find a way forward.

We understand life can bring unexpected changes.

Fifth Third is committed to supporting you with options that fit your unique situation. Use the steps below to request mortgage hardship assistance quickly and securely.

How to Request Assistance

Step 1: Log in to your mortgage account.

Log in to Fifth Third online banking or the mobile app and select your mortgage account. From the payment screen, choose Request Assistance.

Step 2: Tell us a bit about your situation.

We’ll walk you through a few simple questions so we can better understand your needs and explore the right options for you.

Step 3: Review the options available to you.

Based on your responses:

  • You may receive an immediate decision for a short-term repayment plan.
or
  • You may be routed to additional questions as part of a Request for Mortgage Assistance (RMA) for further review by a specialist.

Step 4: Learn what comes next.

If additional review is required, we’ll take a closer look at your request and reach out to you with next steps once the review is complete.

We’re here to help.

Have questions about hardship assistance programs or don’t have a way to log in? Complete our Contact Form or call 800‑375‑1745, option 3. We’re available Monday–Friday, 8 a.m.–5 p.m. ET.