COVID-19 Mortgage Hardship Assistance

If you’re experiencing financial hardship regarding your Fifth Third mortgage due to COVID-19, we’re here to help. We’ve partnered with the LoanSolutionCenter to help us process your COVID-19 mortgage hardship assistance request.

The LoanSolutionCenter is an online portal that you can access anytime. It will take you through all the steps needed to complete your hardship request.

Register today with the LoanSolutionCenter: Register now

How to Register With the LoanSolutionCenter:

  1. First, you’ll leave and continue on to the LoanSolutionCenter login page.
  2. Once you’re on the login page, you’ll click on “Register here” to register your mortgage account.
  3. For Loan Number, enter your account number with 13 digits. If your account number is not 13 digits, add leading zeros until the account number is 13 digits.
  4. After your loan is found, you’ll create a user name and password to access the LoanSolutionCenter site.
  5. Once you’re registered, you’ll use the LoanSolutionCenter site to complete your mortgage hardship application.

Register today with the LoanSolutionCenter: Register now

Need help or have questions?

For questions about Fifth Third COVID-19 hardship assistance:

  • You can send a secure message to us through online or mobile banking
  • Or call us at 1-877-366-5520, 8 a.m.–5 p.m. ET, Mon.–Fri.

For assistance or questions about LoanSolutionCenter login or account registration:

As always, thank you for choosing Fifth Third.