Need help? Have a question?

Fifth Third mobile app³

• To reset your user ID or password on the mobile app, select the "Forgot Login" link under the login box when you launch the app, and follow the prompts.

Online banking

• If you are using a desktop or laptop computer, visit 53.com, click to expand the green "LOG IN" box at the top right-hand side of the screen, select "Forgot Login," and follow the prompts.

For more tips on how to keep your accounts safe, watch this video.

One of the best defenses against fraud is education. There are several organizations offering resources on fraud and current scams that are available to the public:

General

• Federal Trade Commission (FTC)
• Identity Theft Resource Center (ITRC)
• Internet Crime Complaint Center
• Federal Bureau of Investigation

Business Related Scams

• Better Business Bureau

Elderly Scams

• AARP
• Department of Justice

Soldier Scams

• Military

Protect yourself from fraud and scams with these tips.

To report fraudulent or suspicious activity with your account, call 800‑972‑3030, Monday through Friday, 8 a.m.‑6 p.m., and Saturday, 10 a.m.‑4 p.m., ET.

How do I get a payoff for one of my Fifth Third loans?

• You may request a payoff letter by using the messaging function within online and mobile banking.
• Log in on either 53.com or your Fifth Third mobile app and click the blue messaging icon in the lower right of the screen.
• Follow the prompts to ask for a payoff letter. You may also call the customer service center to request a payoff letter.

You can make a payment to a Fifth Third account within the mobile app and online banking.

Fifth Third mobile app on Android and iPhone

• Log in to the mobile app and select "Move Money."
• Tap "Make a Payment."
• Select the account you want to make a payment to and payment from.
• Enter the payment amount and select payment date.
• Review and submit.

Online banking

• Log in to online banking at 53.com, click on the account you would like to make a payment to and then select "Make a Payment" within the account summary bar.
• Then select the account that you’ll transfer fund from and follow the prompts.

You can also call us at 800-972-3030, or visit your local branch.

Yes, with Fifth Third Early Pay, you can get your paycheck up to two days early.¹ To take advantage of Early Pay, you need to have a Fifth Third Momentum^® Checking, Fifth Third Momentum® Savings, Fifth Third Preferred Checking^®, or Fifth Third Express Banking^® Account that’s set up for direct deposit.

There are several ways to make a deposit into your Fifth Third account:

• Direct deposit: Allows your paycheck to be deposited directly into your account.
• Mobile deposit: Lets you deposit checks anywhere, anytime from your phone.

To make a mobile deposit: 

• Log in to the app and select "Deposit" at the bottom of the screen.
• Tap "New Deposit" and select the account where you'd like the money to go. 
• Tap the photo capture area to take a photo of the front and back of the check (you may have to allow the app permission to access your camera). 
• Take photos of the check using the automatic guide and enter the check amount. 
• Review the Funds Availability options and select one. 
• Review the deposit and confirm. 
• You'll receive a success message when the deposit is complete.

Automatic capture mode is designed to capture the most usable and clear image of your check:

• Be sure the check is centered on the screen and all four corners are visible. 
• It helps if your check is well lit, on a dark background, with no additional objects that may also be captured in the camera view.
• ATM deposit: Allows you to deposit checks and cash at a Fifth Third ATM.
• Branch deposit: You can also make deposits at a Fifth Third branch.

Learn more about your deposit options here.

You can automatically and securely set up direct deposits in our mobile app. You’ll just need your employer or payroll provider login details^*—it’s that easy.

To get started:

• Select "Move Money" at the bottom of the home screen.
• Tap "Set Up Direct Deposit".

Or, you can fill out a Direct Deposit Authorization form here

*If you need your routing or account number for your employer payroll, you can access these in our app when you click on your account and view "Account and Routing Numbers".

Account and routing numbers are viewable in your account online, or in the Fifth Third mobile app.

Fifth Third mobile app, on Android and iPhone

• Log in and from the home screen tap your account.
• Tap "Account & Routing Numbers."

Online banking

• On a desktop or laptop computer, log into your account.
• Select the account
• Select "More Details."
• Select "View Account/Routing Numbers."
  

Your routing number is also the first set of numbers printed on the bottom left of your Fifth Third checks.

You can also find a complete list of Fifth Third Bank affiliate routing numbers here: Fifth Third Bank Affiliate Routing Numbers

To set up a wire transfer, visit a financial institution or a Fifth Third Branch.

To receive funds through a wire transfer into a Fifth Third account, you’ll need the routing and transit numbers listed below. For international wire transfers, provide the International Wire Transfer routing number and Swift Code. Fifth Third Bank does not have an International Banking Account Number (IBAN).

Routing Number: 042000314
Swift Code (International Wire Transfers): FTBCUS3C
Wire Transfer Address: 38 Fountain Square Plaza, Cincinnati OH 45263
Wire Transfer Phone Number: 800-972-3030

Learn how to take advantage of online bill pay here.

You can activate your debit or credit card via our mobile app, online banking, or by calling 800-621-2554.

Please contact us at 800-375-1745.

To report a lost or stolen card, please immediately call 800-972-3030. Customer Service Representatives are available at this line 24/7. You may also report your card as lost or stolen online or via the Fifth Third mobile app.

Fifth Third mobile app, on Android and iPhone

• Log in and from the home screen tap the three dots next to the account.
• Tap "Manage Card."
  
• Select the card.
• Tap "Card Lost, Stolen or Damaged" and follow the prompts.
  

Online banking

• On a desktop or laptop computer, log into your account.
• Select the account associated with the lost or stolen card.
• Click on the "Services" option under the available balance at the top of the account screen.
• Then, select "Card Management."
• Click on "Lost or Stolen" and follow the prompts to report your card as lost or stolen.

Fifth Third mobile app, on Android and iPhone

• From the Fifth Third mobile app, log into your account.
• Tap the "Profile" icon in the top left corner.
• Tap "Personal Information," to access and edit your personal contact information.

Online banking

• On a desktop or laptop computer, log into your account on 53.com.
• Select "Settings."
• From here, you can update your personal information.

The first step in getting assistance is not being afraid to ask.

Fifth Third mobile app

• Log in and tap the three dots next to your account.
• Tap "Hardship Assistance" and follow the prompts.

Online banking

• Log in to your account at 53.com on a desktop or laptop computer.
• Select your auto loan, personal loan or credit card.
• Click "Hardship Assistance" and follow the prompts.

Mortgage financial hardship assistance

• You can submit a mortgage hardship request 24/7 through our online LoanSolutionCenter portal.
• You can also call us toll-free at 800-457-0839.

Fifth Third mobile app

You can start a conversation with a customer service representative or chat 24/7 with Jeanie^®, Fifth Third's virtual assistant, by clicking the "Ask Us" option at the bottom of any screen within the Fifth Third mobile app.

Online banking

From a desktop or laptop computer, log in to your account at 53.com and click the blue chat bubble in the lower-right-hand side of any screen to send us a message 24/7.

Customer service

You can reach us at 800-972-3030, Monday through Friday, 8 a.m.-6 p.m.; Saturday, 10 a.m.-4 p.m., ET.

Yes! Fifth Third is committed to supporting our customers. We provide language support in several ways, including:

• Call support with language assistance:
  • Customer service: 800-972-3030 (press *)
    • Hours: Monday–Friday, 8 a.m. – 6 p.m.; Saturday, 10 a.m. – 4 p.m. ET
  • Dispute a transaction: 877-833-6197 (press *)
    • Hours: Monday–Friday, 7 a.m. – 6 p.m.; Saturday, 10 a.m. – 5 p.m. ET
  • Report a lost or stolen card: 800-782-0279 (press *)
    • Hours: Available 24/7
• ATMs² available in Spanish
• Multilingual representatives and translation services