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Providing Support Where it Matters Most

COVID Wellness and Support:

We take our promise to serve seriously—in good times and during more demanding times like these. Serving as an "essential business," we're rising to the challenge. We're here for our customers and for our communities—ready to meet your banking needs online, on our mobile app, over the phone and in a safe branch banking environment.

Inspired By You

We’ve seen so many of our customers and partners work hard to make a difference as the world fights COVID-19. Their stories are so inspiring. We’d like to share a few with you. See stories

Fifth Third historic building

Staying Safe

We're Taking Precautions to Protect Our Customers and Employees

Across our footprint, we have adjusted our banking experience to provide a safer environment for our customers and employees. We're rapidly rolling out new measures, and we’re committed to doing what it takes to help prevent the spread of COVID-19.

Some of the things we're doing include:

  • Enhanced cleaning program to ensure our locations are cleaned more deeply and more frequently than ever before. As part of our enhanced cleaning efforts, we’re focusing on cleaning surfaces and high touch points within common areas.
  • Installing clear panels in all of our branches, providing a protective barrier at our teller lines and in our branch offices to safeguard both our customers and employees, while still delivering the personal service we know is important to you.
  • Implementing social distancing and enhanced hygiene practices, as well as providing reminders throughout our locations that remain open.
  • Expanding remote work capabilities and flexibility for over half of our employees, and providing tips and resources to support them in the transition.

Employee serving customer through Fifth Third Bank drive-thru

Employee cleaning ATM using enhanced cleaning tactics

Banking center door sign

Employee thoroughly cleaning counters at banking center using enhanced cleaning tactics

Supporting Our Employees and Communities

Now, more than ever, it’s important that we look out for each other. At Fifth Third, we’re taking extra measures to provide additional support to our employees and communities in our footprint.

Employee Support Includes:

Financial assistance

  • Enhanced paid time off (PTO): Providing expanded paid time off to employees to help combat COVID-19 related absences.
  • Bonus compensation: Offering Special Pay Program to recognize the contributions of our employees who enable us to provide essential services to our customers through their work in our offices and branches.
  • Free meals: Providing meals to all employees, across all shifts, in our Cincinnati and Grand Rapids operations centers.

Health benefits

  • Virtual concierge service: Offering help with medical information research, appointment scheduling and more.
  • Telemedicine and pharmacy: Providing access to telemedicine and pharmacy and prescription delivery to employees taking advantage of our insurance programs .These services encourage social distancing. 

We're Going the Extra Mile to Support Our Communities:

While COVID-19 impacts our communities, it won't impact our commitment to serve you. We've launched several initiatives to ensure we're here for our communities when they need us the most.

Community support includes:

Taking care of our employees

We provided bonus opportunities for our frontline workers up to $1,000 and we continue to hire for open positions in retail branches, mortgage, operations and more. Our Fifth Third customers and communities need access to essential services like banking, now, more than ever, during these uncertain times.

Customer Outreach and Check-ins

Our experience helping our communities through natural disasters has taught us that there is no substitute for simply checking in. We are reaching out to our customers systematically to check in on their well-being and connecting them, as needed, with social services and local non-profits to ensure they get the help they need to manage their unique circumstances. Our bankers have personally connected with 2 million customers since the start of the COVID-19 pandemic.

Grant and Relief Funds
  • $8.75 million philanthropic commitment: To help address the effects of COVID-19, funds from the Fifth Third Foundation and the Fifth Third Chicagoland Foundation will be deployed to meet the immediate and long-term needs of the communities served by Fifth Third Bank.
  • Relief funds: $3.25 million for COVID-19 response needs in the regions served by Fifth Third Bank.
  • Recovery and resiliency funds: $5.5 million in Strengthening our Communities Fund grants to support the long-term sustainability of our economy. This includes funding to support small businesses, affordable housing and homeownership, and economic development.

    We're also advising our Private Bank clients on how best to direct their philanthropic efforts to address the COVID-19 challenge in their communities.

  • Participation in the government stimulus programs: We’re proud to support the implementation of the CARES Act. The new $2 trillion government stimulus offers a range of benefits, including direct payments, student loan relief and tax relief for businesses. To learn more about how to access CARES Act benefits, please click here.
Hardship Programs for Our Customers

We've deployed extensive hardship relief programs for our customers. To learn more about them, and to see how we might be able to help you, please visit these pages.

As always, thank you for choosing Fifth Third.