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Supporting Small Business Clients During Coronavirus

COVID Financial Wellness:

Great news

Fifth Third Bank continues to process SBA Paycheck Protection Program loan applications on behalf of its customers and is now accepting new expressions of interest via its 53.com or Fifth Third Direct platforms.

Please note, given the large number of applications submitted and the limited dollars remaining in the Small Business Administration Paycheck Protection Program, not every applicant will receive funding.

The banking industry is encouraging businesses to work with their current bank. We are eager to assist our customers in submitting an application so that you can continue paying your employees and keep your business running.

Please complete the questionnaire, and a banker will contact you with next steps.

Below are important items needed to begin the process.

To Begin the Process

We will work quickly to submit your application to the SBA, and keep you apprised of their progress. Please note the following important items.

  1. You must have a Fifth Third Online Banking Profile or be a user of Fifth Third Direct. If you are a customer and do not have an online banking profile or need to update your online credentials, please visit 53.com.
  2. To begin the application process, login to your online business account through 53.com or Fifth Third Direct.

Needed Information

In addition, please have available:

  • Date you started your business.
  • Annual revenue.
  • Business mailing address.
  • Email addresses for owners with a 20% or greater ownership interest.
  • Employer Identification Number/ Tax ID Number.
  • Payroll records, including: processor records, payroll tax filings, Form 1099-MISC, or income and expenses from a sole proprietorship. Examples include tax documents and payroll processing records.
    • If you do not have such records, you must provide other supporting documentation, such as bank records, sufficient to demonstrate the qualifying payroll amount.
  • If you have an Economic Injury Disaster Loan (EIDL), please know the dollar amount.

Please note: Additional documents may be required as further guidance is provided by the SBA

We will work hard to process your application as quickly as possible.

Our goal is to get you—our valued customers—the help you need during this extraordinary time.

How Fifth Third Bank is Helping Eligible Business Clients

Term Loans

  • We are offering a Small Business Payment Deferral Program for up to 90 days* that includes no late fees and a range of loan modification options.

Fee Waiver Program

  • We will refund select fees for 90 days for Business Banking deposit accounts and services.

Contact Us to Request Term Loan Hardship Assistance

  • Work with your dedicated relationship or financial center manager.

For additional support

  • Contact the Business Banking Support Center at 877-534-2264.

We’re here to support your business any way we can.

In these unprecedented times, our commitment to you and the success of your business remains steadfast.

How the Small Business Administration1 is Helping Small Businesses

The SBA direct lending program is in the form of low interest rate loans with flexible repayment terms, the eligibility for which will be determined by the SBA on a case-by-case basis.

SBA Disaster Assistance overview:

  • Loans up to $2,000,000.
  • 3.75% fixed interest rate on loans to for-profit companies.
  • 2.75% fixed interest rate on loans to non-profit companies.
  • Up to 30-year term and amortization (determined on case-by-case basis).

How to apply for the SBA Disaster Assistance:

Additional Resources for Businesses

Fifth Third is committed to helping its communities through our extensive network of partners. Together, we are able to help small businesses and boost economic development in underserved communities throughout our footprint.

In January of 2016, Fifth Third began delivering on its five year community commitment of $32B; $11B of which was earmarked for small businesses. To date, we have funded $8B in programs that facilitate the growth of local businesses. Through our partnerships with Community Development Financial Institutions (CDFIs) and other nonprofit organizations, we continue to deliver a wide range of resources geared towards educating entrepreneurs and families on the innovative ways that they can access traditional forms of capital such as micro lending and small dollars loans through the Small Business Administration.

Fifth Third believes small businesses are the heart of our communities. We encourage you to reach out to the nonprofit organizations in your area for assistance. Together, we can connect you to resources you need to start, grow and sustain your business operations.

To find out more about the small business resources and programs in your area, please review them here.

Also, a list of available personal state assistance programs can be reviewed here.

Tips to Help You and Your Business Operation During COVID-19

Be Transparent About Your Business

Let your customers know you are going through this with them. For example, share on your business’s social media account(s) how much you appreciate your customers, and thank them each day as they continue to support your business.

Be Extra Vigilant Online

During times of uncertainty, it’s natural to seek information and answers through the internet and social media. Unfortunately, criminals will often use that to their advantage. While not specific to Fifth Third, our team has noted the occurrence of phishing—when a data thief impersonates a legitimate person or company via email to bait the recipient into reporting confidential information or gaining unauthorized access to systems. In addition, we have seen reports of malware (malicious software) disguised as a coronavirus map. Watch for email senders using suspicious or misleading domain names. Inspect URLs carefully (without clicking on the link) to make sure they’re legitimate and not imposter sites.

Follow Credible Advice

To obtain reliable information, stick to credible resources like the Centers for Disease Control (www.cdc.gov), National Institutes of Health (www.nih.gov), World Health Organization (www.who.int) and other well-known local and national news reporting agencies.

Use Digital Tools When You Can

Make an appointment to talk to your banker when you have a complex situation. But save time and use online banking services as often as you can. For example, consider depositing checks through your Fifth Third mobile app2.

As always, thank you for choosing Fifth Third.