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COVID-19 Help and Resources

Fifth Third is Here for You—Anytime, Anywhere

As we start to reopen our branch lobbies, we're taking important steps to provide a healthy and safe environment for everyone. Remember: You can always bank with us anytime, anywhere online or through our mobile app.1 And if you're experiencing financial hardship due to coronavirus, we can help. See below for details.

The Government Stimulus

How to access benefits and how we can help

At Fifth Third, we’re proud to support the implementation of the CARES Act. The new $2 trillion government stimulus offers a range of benefits, including direct payments, student loan relief and tax relief for businesses.

Learn More

Important Branch Updates

On June 1, our branch lobbies start to reopen, and all Bank Mart® locations go back to normal hours. We’ve been busy getting our branches ready for you. Learn about what to expect the next time you visit.

First, We’re Looking Out for Everyone's Safety

We've taken significant steps to provide a safe and healthy branch environment, including:

  • Enhanced cleaning throughout the day
  • Installing clear panels at our teller lines and in our branch offices
  • Social distancing and enhanced hygiene practices
  • Options to schedule a phone or in-branch appointment
  • Drive-thru services for simple transactions

Preparing for Your Branch Visit

We've made a few changes to help protect you and your accounts. You can expect:

  • Floor markers and fewer teller lines to help everyone stay at a safe distance
  • Our bankers to wear masks. Customers who are able must wear a mask as well. We ask that you remove your hat and sunglasses when you enter the lobby.
  • Enhanced identification procedures. Please bring your government-issued photo ID, such as a state driver’s license or U.S. passport.

Check Your Branch’s Reopening Status

You can use our branch and ATM locator for any updates regarding branch lobby access, banking center hours or to view our network of approximately 53,000 fee-free ATMs.4

With Fifth Third’s Online and Mobile Banking Features, You Can Always:

  • Check your accounts for balances and the latest transaction information
  • Securely deposit checks2 with your mobile device
  • Manage your account profile to ensure your contact information is up to date
  • Send and receive money to virtually anyone with a valid U.S. phone number or email address with Zelle®3
  • Pay bills, including your Fifth Third credit cards, loans, mortgages and other bills
  • Transfer money between your accounts
  • Send a message to customer service

New to Online and Mobile Banking?

It's easy to get started. For online banking, you can sign up here.

You can also download our mobile app:

Download our mobile app for iOS from the App Store
Download our mobile app for Android from the Google Play store

COVID-19 Hardship and Loan Payment Assistance

If you're experiencing a financial hardship with your mortgage, please visit our online loan solution center to tell us about your situation and start the review process. Borrowers with an existing forbearance can access the online loan solution center to review your next steps.

If you are unable to log in or have other hardship questions, please call us at 877-366-5520 for assistance.

Mortgage: Up to 180-day payment forbearance which may be extended up to an additional 180 days at the borrower’s request. In addition, the forbearance can be shortened at the borrower’s request.

During the forbearance period:

  • We won’t charge late fees.5
  • Interest will accrue on your loan.
  • We will report your loan as current with a notation that the loan is in forbearance and we won’t report missed payments to the consumer reporting agencies during the forbearance period.
  • We won’t refer the loan to foreclosure.

You may select one of four options at the end of the forbearance period:

  1. Be evaluated for a loan modification to move missed payments to the back of loan, extending the loan term.
  2. Add the missed payments to the end of the loan as a lump sum payment. Due and payable upon maturity, payoff or finance.
  3. Agree to a repayment plan with our hardship team.
  4. Make a lump sum payment after the forbearance period expires.

Foreclosures: Suspension of initiating new foreclosures on homes through December 31, 2020.

Escrow: If your monthly mortgage payment included escrow, the deferral amount will not include your missed escrow payments. This means your account may have a shortage at the next annual escrow analysis and the escrow portion of your monthly mortgage payment may increase. If there is a shortage at the time of your annual escrow analysis, you will have options to pay the shortage in full or we will spread it over 60 months. Additionally, your payment may still go up if your taxes and/or insurance increase, even if there is no shortage. Learn the basics of your escrow account here at EscrowHelp, contact us at 800-972-3030 or refer to your previous escrow analysis statement.

Consumer and Business Customer Service

For personal banking questions, representatives are available at 800-972-3030, hours of operations can be found on the Customer Service page. For Business Banking service, please call 877-534-2264.

Please note, if you call us, you may experience a longer wait time than normal, as we help those impacted by the coronavirus pandemic.

Stay Safe

During these challenging times, your health, safety and security are our top priority. That's why in addition to following guidance from the U.S. Centers for Disease Control (CDC), we have implemented enhanced cleaning procedures at our branches and offices.

We appreciate your understanding. These times may be unprecedented, but our commitment to serving our customers’ banking needs remains the same as it has been since 1858.

As always, thank you for choosing Fifth Third.