• Home
  • COVID-19 Help and Resources

COVID-19 Help and Resources

Fifth Third is Here for You—Anytime, Anywhere

As we start to reopen our branch lobbies, we're taking important steps to provide a healthy and safe environment for everyone. Remember: You can always bank with us anytime, anywhere online or through our mobile app.1 And if you're experiencing financial hardship due to coronavirus, we can help. See below for details.

The Government Stimulus

How to access benefits and how we can help

At Fifth Third, we’re proud to support the implementation of the CARES Act. The new $2 trillion government stimulus offers a range of benefits, including direct payments, student loan relief and tax relief for businesses.

Learn More

Important Branch Updates

On June 1, our branch lobbies start to reopen, and all Bank Mart® locations go back to normal hours. We’ve been busy getting our branches ready for you. Learn about what to expect the next time you visit.

First, We’re Looking Out for Everyone's Safety

We've taken significant steps to provide a safe and healthy branch environment, including:

  • Enhanced cleaning throughout the day
  • Installing clear panels at our teller lines and in our branch offices
  • Social distancing and enhanced hygiene practices
  • Options to schedule a phone or in-branch appointment
  • Drive-thru services for simple transactions

Preparing for Your Branch Visit

We've made a few changes to help protect you and your accounts. You can expect:

  • Floor markers and fewer teller lines to help everyone stay at a safe distance
  • Our bankers to wear masks. Customers are welcome to wear masks as well, but we ask that you remove your hat and sunglasses when you enter the lobby.
  • Enhanced identification procedures. Please bring your government-issued photo ID, such as a state driver’s license or U.S. passport.

Check Your Branch’s Reopening Status

You can use our branch and ATM locator for any updates regarding branch lobby access, banking center hours or to view our network of approximately 53,000 fee-free ATMs.4

With Fifth Third’s Online and Mobile Banking Features, You Can Always:

  • Check your accounts for balances and the latest transaction information
  • Securely deposit checks2 with your mobile device
  • Manage your account profile to ensure your contact information is up to date
  • Send and receive money to virtually anyone with a valid U.S. phone number or email address with Zelle®3
  • Pay bills, including your Fifth Third credit cards, loans, mortgages and other bills
  • Transfer money between your accounts
  • Send a message to customer service, or request hardship assistance

New to Online and Mobile Banking?

It's easy to get started. For online banking, you can sign up here.

You can also download our mobile app:

Download our mobile app for iOS from the App Store
Download our mobile app for Android from the Google Play store

COVID-19 Hardship and Loan Payment Assistance

Special policies are in place to help address COVID-19-related hardship related to auto loans, credit card balances and loans secured by real estate. You will need to contact us to participate in these relief efforts.

Request Hardship Assistance

Request hardship assistance in online banking anytime, or through our dedicated line during business hours.

Please contact Fifth Third if you are experiencing financial hardship regarding a Fifth Third mortgage, home equity line or loan, auto loan, or credit card, now or in the future. Because call wait times may be longer than usual, we encourage you to log into your account on 53.com to request hardship assistance with our easy-to-use hardship request form that guides you every step of the way.

After logging in, simply select “Request Assistance” directly from your Accounts page and follow the guided process to complete your request. Fifth Third representatives are also available to assist you with questions related to your hardship request, and other customer service needs, in online banking—click the Fifth Third messenger icon in the lower right corner of your screen after logging in to start a conversation with our team.

If this is your first time accessing your account online, please register to get started. Phone representatives are also available at 877-366-5520 from 8 a.m.—5 p.m. ET, Monday—Friday.

Fifth Third thanks you for your patience as we navigate this situation together.

  • Consumer Credit Card Payment Waiver: We are offering to waive the monthly payment requirement on Consumer Credit Cards for up to 90 days with no late fees.5
  • Consumer Fee Waiver Program: Fee waivers for up to 90 days for a range of consumer products and services.
  • Mortgage: Up to 180-day payment forbearance with no late fees.5 Mortgage customers in need of assistance have three options at the end of the forbearance period:
    1. Make a lump sum payment after the forbearance period expires.
    2. Agree to a repayment plan with our hardship team.
    3. Be evaluated for loan modification workout options to move missed payments to the back of loan, extending the loan term.
  • Foreclosures: Suspension of all foreclosure activity on homes for the next 60 days.
  • Home Equity Loan/Line of Credit Deferral Program: Payment deferred for up to 180 days and no late fees during the deferral period5
  • Vehicle and Personal Loan/Line of Credit Deferral Program: Payment deferred for up to 90 days and no late fees during the deferral period.5
  • Vehicle Repossessions: Suspension of all repossession activity on vehicles for the next 60 days.
  • Business Banking Fee Waiver Program: We will refund select fees for 90 days for Business Banking deposit accounts and services. Please contact 877-534-2264 or your banker for details.
  • Business Banking Payment Deferral Program: We are offering a payment deferral program for up to 90 days, no late fees and a range of loan modification options.

Consumer and Business Customer Service

For personal banking questions, representatives are available at 800-972-3030, hours of operations can be found on the Customer Service page. For Business Banking service, please call 877-534-2264.

Please note, if you call us, you may experience a longer wait time than normal, as we help those impacted by the coronavirus pandemic.

Stay Safe

During these challenging times, your health, safety and security are our top priority. That's why in addition to following guidance from the U.S. Centers for Disease Control (CDC), we have implemented enhanced cleaning procedures at our branches and offices.

We appreciate your understanding. These times may be unprecedented, but our commitment to serving our customers’ banking needs remains the same as it has been since 1858.

As always, thank you for choosing Fifth Third.