We’re here to help those impacted by a disaster.
As our customers, neighbors and friends continue to recover from disasters Fifth Third is here to help make the process as smooth as possible. On this page, you’ll find resources and services to assist you if you are in a FEMA individual assistance disaster declared zip code.
Customer Support Representatives are available at 800-972-3030 from 7 a.m. to 8 p.m. ET Monday through Friday and 8 a.m. to 5 p.m. ET Saturdays to answer any questions. These representatives are aware of the special procedures and policies related to disasters that we have put in place to assist you as needed.
Loan-Payment Hardship Concerns
Special policies are in place to help address disaster-related hardship concerns related to auto loans, credit cards and loans secured by real estate. If you are experiencing hardship regarding a mortgage, equity line or loan, auto loan or credit card, now or in the future, contact a representative at 866-601-6391 from 8 a.m. to 5 p.m. ET Monday through Friday and from 8 a.m. to 12 p.m. ET Saturdays.
- Option 1 – 2nd Mortgage/Equity
- Option 2 – 1st Mortgage
- Option 3 – Credit Card
- Option 4 – Auto Loans
A special process has been put in place to expedite handling of insurance reimbursement checks and loss drafts.
If you need further assistance for routine inquiries not disaster-related about your accounts, please email us or call a Fifth Third Bank Customer Service Professional at 800-972-3030 Monday through Friday 7 a.m. to 8 p.m. ET and Saturdays 8 a.m. to 5 p.m. ET.
Assistance in FEMA-declared Disaster Areas
Customers in the Federal Emergency Management Agency (FEMA) declared disaster areas for individual assistance will get the following relief:
If you have property damage - home or auto - please contact your insurance agent.
Non-Disaster Related Concerns
If you need further assistance for routine inquiries not hurricane-related about your accounts, please email us or call a Fifth Third Bank customer support representative at 800-972-3030 from 7 a.m. to 8 p.m. ET Monday through Friday and from 8 a.m. to 5 p.m. ET Saturdays.
Remember: Fifth Third online and mobile banking is always open.
You can continue to access your accounts 24/7, even transfer money, any time, from anywhere.