Fifth Third Bank

We’re here to help those impacted by a disaster.

As our customers, neighbors and friends continue to recover from disasters Fifth Third is here to help make the process as smooth as possible. On this page, you’ll find resources and services to assist you if you are in a FEMA individual assistance disaster declared zip code.

Customer Support Representatives are available at 800-972-3030 from 7 a.m. to 8 p.m. ET Monday through Friday and 8 a.m. to 5 p.m. ET Saturdays to answer any questions.  These representatives are aware of the special procedures and policies related to disasters that we have put in place to assist you as needed.

Loan-Payment Hardship Concerns

Special policies are in place to help address disaster-related hardship concerns related to auto loans, credit cards and loans secured by real estate. If you are experiencing hardship regarding a mortgage, equity line or loan, auto loan or credit card, now or in the future, contact a representative at 866-601-6391 from 8 a.m. to 5 p.m. ET Monday through Friday and from 8 a.m. to 12 p.m. ET Saturdays. 

  • Option 1 – 2nd Mortgage/Equity
  • Option 2 – 1st Mortgage
  • Option 3 – Credit Card
  • Option 4 – Auto Loans

Insurance-related Procedures

A special process has been put in place to expedite handling of insurance reimbursement checks and loss drafts. 

If you need further assistance for routine inquiries not disaster-related about your accounts, please email us or call a Fifth Third Bank Customer Service Professional at 800-972-3030 Monday through Friday 7 a.m. to 8 p.m. ET and Saturdays 8 a.m. to 5 p.m. ET.

Assistance in FEMA-declared Disaster Areas

Customers in the Federal Emergency Management Agency (FEMA) declared disaster areas for individual assistance will get the following relief:

Fifth Third Checking and Savings Account Customers
Fifth Third Auto Loan Customers
Fifth Third Mortgage and Home Equity Loan Customers
Fifth Third Personal Loan and Line-of-Credit Customers
Fifth Third Credit Card Customers
Fifth Third Early Access Customers
Fifth Third Small Business Customers

Property Damage

If you have property damage - home or auto - please contact your insurance agent.

Non-Disaster Related Concerns

If you need further assistance for routine inquiries not hurricane-related about your accounts, please email us or call a Fifth Third Bank customer support representative at 800-972-3030 from 7 a.m. to 8 p.m. ET Monday through Friday and from 8 a.m. to 5 p.m. ET Saturdays. 

Remember: Fifth Third online and mobile banking is always open.

You can continue to access your accounts 24/7, even transfer money, any time, from anywhere.

  • Log in to your accounts through Online Banking at 53.com
  • Log in with your mobile device at 53.com.
  • Or, download our mobile app at the App StoreSM or Google PlayTM

Download the Fifth Third mobile app: