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Navigating Uncertain Times During COVID-19

We want you to know that our commitment to you and the success of your business remains steadfast as you deal with the impact of COVID-19 on your business.

Highlights of the SBA Payment Protection Program

Late Friday, March 27, 2020, the Federal Government passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act. This $2 trillion stimulus package allocated $350 billion specifically to help businesses across the country. Further details from the United States Small Business Administration (SBA) regarding program start dates and processing guidelines are being published. In the meantime, we want to provide highlights of what this could mean for your business. These are general guidelines and subject to final rule-making and eligibility requirements from the SBA.

View highlights of the SBA Payment Protection Program

Here’s What We’re Doing to Support Commercial Business Clients

We always appreciate the opportunity to serve our customers in person, and we know that having access to your banker and your money is more important now than ever. In these uncertain times, the health of our customers and our employees is our top priority. To that end, we are putting several temporary measures in place to continue to serve you while doing our part to help stop the spread of the COVID-19 pandemic.

  • Our Bank Marts® located inside retailers will remain open, offering the same services and support that they always have. However, their hours have changed to 10 a.m. to 4 p.m., Monday through Saturday, unless limited by the retailer's hours of operation.
  • If you need to conduct simple financial transactions, please use our drive-thru services, online or mobile banking solutions, or the Bank's network of approximately 53,000 fee-free ATMs.1
  • Branch lobbies are now open to serve customers by appointment only. You can make an appointment by calling your local Fifth Third branch.
  • If your branch does not have drive-thru services you can use our location finder to locate a drive-thru near you, or schedule an appointment for branch lobby service by calling your local Fifth Third branch.
  • Clients using cash services such as CPS and Cash Vault may continue using these services. If you need to visit a financial center, please utilize a drive-thru or schedule a lobby appointment by calling your local Fifth Third branch.
  • Deposits can be completed at a branch using the drive-thru, our ATMs, or via night depository services.
  • There is no dollar limit on cash deposits completed at a drive-thru, however cash withdrawals are limited to $20,000. Withdrawals of $20,000 or more must be completed with a lobby appointment.


Payment Processing Services

Our operations teams to continue to process electronic payments. We will continue to monitor all processing and will provide updates as needed.

  • As more states transition to "shelter in place," please know that Fifth Third and our operations teams are deemed essential.
  • We are closely monitoring anticipated staffing levels and are committed to the prompt processing of all transactions. If the situation changes, an update will be provided

Remember, you can bank anytime, anywhere with Fifth Third Direct® or Fifth Third Online Banking. View your daily cash operations, and get a detailed view of accounts, loans, cards, and deposits, including accounts at other financial institutions.


Commercial Banking Support

Should you have any questions, please contact either your relationship team or call Commercial Support at 866-475-0729. You may also leverage the Fifth Third Direct Contact Us feature that enables secure messaging with the Bank, provides prompt user identification, and enables efficient issue resolution without ever leaving the Fifth Third Direct platform.

We appreciate your understanding. Protecting your health, safety and security are our top priorities.

These times may be unprecedented, but our commitment to serving our customers' banking needs remains the same as it has since 1858.

As always, thank you for choosing Fifth Third Bank—and stay safe.


Best regards,

Kevin Lavender
Executive Vice President
Head of Commercial Banking
Fifth Third Bank

Tom Heiks
Executive Vice President
Head of Middle Market Banking
Fifth Third Bank

Additional Tips to Help You and Your Business

Be Transparent About Your Business

Let your customers know you are going through this with them. For example, share on your business’s social media account(s) how much you appreciate your customers, and thank them each day as they continue to support your business.

Be Extra Vigilant Online

During times of uncertainty, it’s natural to seek information and answers through the internet and social media. Unfortunately, criminals will often use that to their advantage. While not specific to Fifth Third, our team has noted the occurrence of phishing—when a data thief impersonates a legitimate person or company via email to bait the recipient into reporting confidential information or gaining unauthorized access to systems. In addition, we have seen reports of malware (malicious software) disguised as a COVID-19 map. Watch for email senders using suspicious or misleading domain names. Inspect URLs carefully (without clicking on the link) to make sure they’re legitimate and not imposter sites.

Follow Credible Advice

To obtain reliable information, stick to credible resources like the Centers for Disease Control (www.cdc.gov), National Institutes of Health (www.nih.gov), World Health Organization (www.who.int) and other well-known local and national news reporting agencies.

Use Digital Tools When You Can

Make an appointment to talk to your banker when you have a complex situation. But save time and use online banking services as often as you can.