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FAQs
 
We've collected the most Frequently Asked Questions on this page for easy reference. If your question isn't answered here, please contact us online or call a Customer Service Representative at 1-800-972-3030.

Personal Banking Questions

Internet Banking and Bill Payment Questions

Personal Banking Questions

Q. What are the current rates on products offered by Fifth Third Bank? Can I find this information online?

A. You can find interest rates for Checking Accounts, Savings Accounts, CDs, Mortgages, Home Equity Loans and Vehicle Loans online. Or you can call 1-888-797-5353, or stop by your nearest Fifth Third Banking Center to obtain any rate.

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Q. How can I set up direct deposit to my account?

A. To set up direct deposit (ACH) to your account at Fifth Third Bank, you can fill out a Direct Deposit Authorization form.

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Q. How do I change my address or phone number?

A. You can update your address and phone number by logging into the Fifth Third Internet Banking and Bill Payment system and visiting the Service Center link at the top of the page. You can also call us toll free at 1-800-972-3030 or visit a Fifth Third Banking Center near you.

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Q. How can I send or receive a wire transfer?

A. Incoming and outgoing wire transfers can be done through your financial institution or Fifth Third Banking Center for a fee. The following information will be required in order to set these up:

  • Account number
  • Name as it appears on the account
  • Please use the Routing Number of 042000314 for wires coming into Fifth Third Bank, or obtain the Routing Number of the financial institution you wish to wire the funds to.

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Q. I think Fifth Third reported information on my credit report inaccurately. How can I dispute this reporting?

A. If you would like to call Fifth Third to learn more about items that Fifth Third is reporting about you to the credit bureaus, please call Fifth Third's Customer Service Center at 800-972-3030.

If you would like to dispute an item reported to the credit bureaus by Fifth Third, please send a letter outlining the information that you are disputing. Please include your contact information (including name, address, and telephone number), account number, type of account, description of the information you are disputing, and a copy of your credit report or other supporting documentation that contains the information you are disputing.

If you are disputing an item reported to the credit bureaus for your Mortgage loan, please send the information to:

Fifth Third Bank
Mortgage Disputes
5050 Kingsley Dr., MD# 1MOCFP
Cincinnati, OH 45263

If you are disputing an item reported to the credit bureaus for your Installment loan, please send the information to:

Fifth Third Bank
Installment Disputes
5050 Kingsley Dr., MD# 1MOCOP
Cincinnati, OH 45263

Or, if you are disputing an item reported to the credit bureaus for your credit card please send the information to:

Fifth Third Bank
Bankcard Credit Bureau Disputes
5050 Kingsley Dr., MD# 1MOCOP
Cincinnati, OH 45263

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Q. How can I obtain a free copy of my credit report?

A. The Fair Credit Reporting Act permits consumers to request a free copy of their credit report once every 12 months from each of the three major credit reporting agencies (Equifax, Experian, Trans Union) and ensures the right to dispute inaccuracies without cost.

You can order a free credit report at:

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Q. What if I find errors or incomplete information in my credit report?

A. You can dispute errors on your credit report by contacting the lender directly at the contact information listed on your credit report. You can also contact the credit reporting agencies at the address or phone number provided below:

Experian (www.experian.com)
P.O. Box 4500
Allen, TX 75013
1-888-397-3742
Trans Union (www.transunion.com)
P.O. Box 1000
Chester, PA 19022
1-800-888-4213
Equifax (www.equifax.com)
P.O. Box 740241
Atlanta, GA 30374
1-800-685-1111

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Q. What factors can affect my credit score and how long are they reported?

A. Your credit score is based on a proprietary scoring system maintained by each of the Credit Reporting Agencies. Please contact the Credit Reporting Agencies listed below to obtain information about their scoring system:

Experian (www.experian.com)
P.O. Box 4500
Allen, TX 75013
1-888-397-3742
Trans Union (www.transunion.com)
P.O. Box 1000
Chester, PA 19022
1-800-888-4213
Equifax (www.equifax.com)
P.O. Box 740241
Atlanta, GA 30374
1-800-685-1111

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Q. Who can I contact about Flood/Homeowners Insurance?

A. For questions on any Fifth Third loan requiring insurance you may contact our Insurance Support Provider at 866-366-4282. Should you need to send us proof of insurance, you can fax it to 513-947-4015 or mail it to:

Fifth Third Bancorp
Its Successors And/Or Assigns
P.O. Box 598
Amelia, OH 45102

Insurance support services are provided by American Modern Insurance Group

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Q. I am serving or being called to active military duty. Who can I contact about the Servicemembers' Civil Relief Act (SCRA)?

A. The Servicemembers' Civil Relief Act (formally the Soldiers' and Sailors' Civil Relief Act), provides that interest rates on certain obligations may be lowered while an individual is on active duty among other benefits. If you are requesting to lower the interest rate on your mortgage, loan or credit card pursuant to the SCRA, please send your request in writing, with a copy of your orders, to the following address:

Fifth Third Bank - SCRA Specialist
1830 East Paris
MD RSCB3E
Grand Rapids, MI 49546
Phone 877-676-3343
Fax 616-653-2429

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Q. What is a Matrícula Consular and does Fifth Third accept it as a form of identification to open new accounts?

A. Fifth Third Bank accepts an identification card issued by the Mexican government called the "Matrícula Consular" as part of acceptable identification to open new accounts.

If you are a Mexican citizen and wish to obtain a matrícula consular, you will need to complete an application in person at any of the 47 Mexican consulates in the United States. To find out the address of your closest consulate, visit the embassy at www.embassyofmexico.org or http://directorio.gob.mx/ and click on Relaciones Exteriores, Embajadas y Consulados, Consulados de México en el extranjero.

The matrícula consular lasts for five years, and the cost for obtaining one is between $25 and $30. You will also need to take with you proof of Mexican nationality, proof of identity, and proof of local address.

Proof of nationality includes:

  • Mexican birth certificate
  • Mexican passport
  • Certification of Mexican nationality
  • Declaration of Mexican nationality

Proof of identity includes:

  • Mexican driver's license
  • U.S. driver's license
  • State-issued ID card (United States)
  • Mexican passport
  • U.S. passport
  • U.S. work permit
  • Mexican voter registration card
  • Any official identification with photograph issued by Mexican government

Proof of residence in consular district:

  • Utility bill
  • Mexican or U.S. government correspondence to the U.S. address
  • Government-issued identification with U.S. address

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Checking and Savings Accounts

Q. Can I reorder checks online?

A. Fifth Third has partnered with Deluxe to safely and conveniently provide online check reordering. To reorder checks you will need your routing/transit number, account number and the starting number of your next check. For more information, please visit check reordering online, or stop by a Fifth Third Banking Center near you to complete your order.

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Q. What types of overdraft protection does Fifth Third offer? How can I set up overdraft protection on my checking account?

A. Fifth Third Bank offers three types of overdraft protection for a checking account. Access our overdraft coverage page to find more information.

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Q. How can I stop a payment?

A. You may request stop payment services for a check that has not already been accepted by Fifth Third Bank for processing. A stop payment order will be in effect for six months, and a fee will be charged to your account. For more information visit our Service Center online.

Note: Stop payment requests do not apply to online bill payments. For help with electronic payments, please call a Customer Service Professional at 1-800-972-3030.

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Q. Why was I assessed an ATM fee?

A. You may be charged a terminal fee by another bank when using your Fifth Third ATM card at their ATM when making cash withdrawals. Fees for non-Fifth Third transactions are $2.00 per transaction. You may also be charged a fee for a balance inquiry even if you do not complete a funds transfer. For more information on fees and disclosures, view our checking account pages.

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Q. What is an ACH transaction?

A. Any item that posts to a checking account which was initiated by the customer providing their account and routing number electronically. Examples: Insurance Premiums, Cell Phone payments, Utility payments.

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Q. How do I dispute an ACH transaction?

A. Call 1-800-972-3030 select Checking Account Option then Disputes Option or visit your local Fifth Third Banking Center.

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Q. How can I dispute a transaction posting to my checking or savings account?

A. Call 1-800-972-3030 select Checking Account Option then Disputes Option or visit your local Fifth Third Banking Center.

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Q. How can I get a status update on a dispute previously submitted?

A. Call 1-800-972-3030 select the appropriate product Checking, Savings or Card and then select the Disputes Option.

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Q. What do I need to submit a dispute on my checking/savings account?

A. You should have your Fifth Third statement and any associated receipts or billing information.

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Q. What are transactions appearing in the Pending section of my on-line statement?

A. Once an authorization has been obtained by a merchant, the amount of the authorization is immediately deducted from the account and available balances of the checking account.

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Q. How do I dispute a fraudulent transaction appearing in the pending section of my on-line statement?

A. If the transactions is fraudulent, please call 1-800-972-3030 select the appropriate product Checking, Savings or Card and then select the Disputes Option.

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Q. How long is a transaction in a pending status?

A. This depends on when the merchant's card processor submits the clearing file. This must happen before the transaction posts to your account. Turnaround time is typically 1-3 business days. An authorization does not necessarily indicate the amount that will be presented for payment nor that a transaction will be presented for payment.

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Credit and Debit Cards

Q. How can I report a lost or stolen card and get a replacement?

A. To report a lost or stolen card, please immediately call 1-800-782-0279. Customer Service Representatives are available at this line 24x7.

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Q. How can I get a replacement card, if my card is worn out or not working properly?

A. To order a replacement card, if your card is worn out or not working properly you can call a Customer Service Professional at 1-800-972-3030.

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Q. What is a credit/debit card dispute?

A. A credit/debit card dispute can be PIN or Signature related.

PIN: A transaction that requires a PIN number to process the transaction via a debit or credit card. These are posted to the customer's account through 5/3 ATM withdrawals, non-5/3 ATM withdrawal, and merchant payments.

Signature: A transaction via a debit or credit card where a PIN number is not entered.

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Q. What should I do before I submit a dispute?

A. A quick call to the merchant can often answer your questions and easily resolve your dispute. The merchant's phone number may be located on your receipt or billing statement. If the merchant is able to resolve the matter, your account will be credited usually within 30 days, though this can vary by merchant and when they process refunds. However, if this is not resolved, you may want to submit a dispute.

To do this, you would call 1-800-972-3030 select the appropriate product Checking, Savings or Card and then select the Disputes Option.

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Q. How can I dispute a charge on my credit card?

A. You can do any of the following to dispute a charge:

  1. Contact the merchant that made the charge to have them reverse it.
  2. Call 1-800-972-3030 select the appropriate product Checking, Savings or Card and then select the Disputes Option.
  3. Visit your local Fifth Third Banking Center.
  4. Write a letter of dispute explaining why you believe that a billing error exists, and include your account number, the type of charge, to whom the charge was made, the date on which the charge occurred, and the amount of the error. You can fax the letter to (513) 358-8420 or mail the letter to:
Fifth Third Bank, Dispute Department
Madisonville Operation Center
MD 1MOCBX
Cincinnati, OH 45227

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Q. What do I need to submit a dispute on my credit card?

A. You should have your Fifth Third statement and any associated receipts or billing information.

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Q. How can I check the status of a dispute previously submitted?

A. Call 1-800-972-3030 select the appropriate product (Card/Checking/Savings) and then select the Disputes Option.

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Q. How can I initiate an ATM/Point of Sale debit dispute?

A.

  1. Call 1-800-972-3030 select the appropriate product Checking, Savings or Card and then select the Disputes Option.
  2. Visit your local Fifth Third Banking Center.
  3. Write a letter of dispute explaining why you believe that an error exists, and include your account number, the type of charge, to whom the charge was made, the date on which the charge occurred, and the amount of the error. You can fax the letter to (513)358-8420 or mail the letter to:
Fifth Third Bank, Dispute Department
Madisonville Operation Center
MD 1MOCBX
Cincinnati, OH 45227

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Q. I've just made a payment on my credit card. Why am I seeing a minimum amount due?

A. The minimum amount due and due date for your credit card are updated only at the end of your statement period. You may see a minimum amount due, even if you have made a recent payment, until the new statement period begins. Please review your statement activity to confirm your payment has posted.

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Q. Where can I find Information on Fifth Third Rewards Cards?

A. For information on the Fifth Third Rewards program please visit our Fifth Third Rewards page.

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Card Compromise

Q. What is a compromised card?

A. A compromised card is a card that is at risk of being used fraudulently. Cards may be compromised due to any type of suspicious activity, including: skimming, computer theft, unauthorized network intrusion, or any other type of suspicious activity.

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Q. Why are you reissuing my compromised card?

A. Fifth Third Bank takes every compromise seriously and issues replacement cards for affected customers. As part of their routine practice, MasterCard (or VISA) communicates with Fifth Third about data compromises that occurred. Your card account has been identified as having a high likelihood for fraudulent activity. To protect your card and account, we have elected to reissue you your card.

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Q. What if I do not want to have my current card replaced?

A. Compromises are serious. Fraudulent activity may occur if the card in not replaced. The fraud dispute process can be more inconvenient to customers than simply having a card replaced. While many customers do not experience fraud when a compromise is reported, the risk of exposure still exists if the cards are not replaced. To protect our customers, minimize inconvenience and losses, Fifth Third Bank requires compromised cards to be replaced.

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Q. Does receiving a replacement card for my compromised account mean that I have fraud on my compromised account?

A. Not necessarily. In fact, among the list of card numbers we periodically receive, only a few are affected by fraud. Take the opportunity to review your monthly statement(s). Remember to review your daily transactions in Online Banking.

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Q. Do I need to activate my new card?

A. Yes, you will need to activate your new card before using it. Call 1-800-621-2554.

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Q. What if I have recurring payments with merchants made to my compromised card number?

A. You should contact the merchant(s) immediately upon receipt of your replacement card(s) and provide them with the new card number and expiration date. This process may be as simple as logging into the corresponding merchant(s) site and updating the information yourself.

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Q. What should I do to make sure my card does not have fraudulent activity?

A. Look at the transactions made on your card since your last statement and tell us if you are concerned about any of the transactions. You might also examine your most recent statements to look for anything unusual. If you find something, let us know immediately. What's important to remember is that Fifth Third protects your debit and credit card relationships against unauthorized charges on your account in accordance with your cardholder agreement and Visa or MasterCard’s U.S. zero liability policies*.

If you have additional questions about how you can protect yourself against fraud, please visit 53.com and search keywords "Privacy and Security."

*Visa's Zero Liability Policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. The cardholder must notify Fifth Third Bank promptly of any unauthorized use. Consult www.visa.com/security for additional details.

Under MasterCard's Zero Liability Protection, you will have no liability for "unauthorized purchases" made using your Fifth Third Bank issued MasterCard or Debit MasterCard card. Zero Liability applies to purchases made in the store, over the telephone or online. As a cardholder, you will not be held responsible in the event of unauthorized purchases provided that the following conditions are met: (i) your account is in good standing; (ii) you have exercised reasonable care in safeguarding your card from any unauthorized use. Unauthorized use means that you did not provide, directly, by implication or otherwise, the right to use your card and you received no benefit from the "unauthorized" purchase; (iii) you have not reported two or more unauthorized events in the past 12 months. Zero Liability does not apply to MasterCard or Debit MasterCard cards: (i) issued for commercial, business or agricultural purposes, except for MasterCard commercial cards used for small businesses as listed on www.mastercardbusiness.com; or (ii) issued or sold "anonymously" (for example, a prepaid card purchased in a store), until such time as the identity of the cardholder has been registered with the financial institution that issued the card; or (iii) if a PIN is used for the unauthorized purchase. MasterCard's policies are subject to change. Visit MasterCard's Zero Liability link at www.mastercard.com/zeroliability.

Contact Fifth Third Bank for additional consumer protections available under Federal Regulations to dispute transactions. Zero Liability Protection is provided for Fifth Third cardholders under contract with MasterCard® and Visa, third-party providers. Certain terms, conditions and exclusions apply. See the applicable Fifth Third Bank Guide to Benefits for more details.

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Q. What do I need to do if I discover fraud on my account?

A. If you discover fraud on your account, contact Fifth Third Bank immediately. You will need to complete a transaction dispute form at your local banking center or over the phone with a Fifth Third Representative.

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Q. There are additional individuals on my bank accounts. Does this affect their cards too?

A. Not necessarily. Debit cards tied to a one checking account have unique card numbers. If their card has been compromised, they too will receive written notification. However, if your compromised card is a credit card account, all cards tied to that account will be replaced since they all have the same number.

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Q. What can I do to keep this from happening again?

A. While we employ the latest systems and technology to monitor and prevent card fraud, unfortunately, we have no way of stopping criminals from "hacking" into databases of merchants or processors. We have proactively reissued your card to protect from fraudulent transactions. We recognize the aggravation customers face in acquiring a replacement card or having fraudulent activity removed from their account.

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Q. Is there anything I can do to better protect myself against fraud?

A. Yes, there are some practical steps you can take to help protect yourself:

  • Check your account statement regularly and immediately report any transactions that you don't recognize.
  • Destroy all receipts before discarding them since some of them may have your card number printed on them.
  • Guard your card – don't use it as collateral or give out your card number to someone on the phone, unless you initiated the call for a purchase.
  • Check your credit report at least annually to ensure its accuracy.

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Q. Who should I call if I believe my account has been compromised?

A. If you have questions about your account, please contact one of our Customer Service Professionals at 1-855-801-1108.

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Disputes

Q. How do I submit a dispute?

A. Call 1-800-972-3030 select the appropriate product Checking, Savings or Card and then select the Disputes Option.

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Q. How long will it take to resolve a disputed transaction?

A. You will receive a written response from Fifth Third Bank concerning the resolution of your dispute. Resolution times may vary by product but are estimated as follows:

  • PIN/Merchant Payment - Up to 45 calendar days from the contact date.
  • Signature/Credit Card
    • Debit Card, unauthorized and billing errors, up to 90 calendar days from contact date.
    • Credit Card, unauthorized and billing errors: Two complete billing cycles (but in no event later that 90 calendar days) after receiving a billing error notice.
  • Electronic Funds Transfer/Online Payments - Up to 45 calendar days from contact date

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Closed Credit Cards

Q. Why are my closed credit cards showing in Internet Banking? Can I see them on an ATM or Mobile Banking?

A. The closed credit cards are visible online so that we can provide you access to your credit card statement history. It is only visible in Internet Banking.

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Q. Can I remove closed credit cards from my Internet Banking account list?

A. You are able to configure these and other accounts you wish to remove from view by going to the Service Center in Internet Banking. Click on Show/Hide Accounts Online and select your display preference.

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Q. How long will my closed cards be visible online?

A. Closed cards that have a zero balance will be displayed for one full year after the year in which they were closed. Closed cards that carry a balance will be displayed until the balance has been paid; once those cards reach a zero balance, they will be displayed for one full year after the year in which they were closed.

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Q. If my closed credit card has a balance, am I responsible for payment of the balance?

A. You are responsible for payment of all charges on your account with the exception of transactions that are in dispute. Upon final resolution of your disputed transactions or fraud claim, any transactions that are deemed authorized by you must be paid in full.

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Q. Why are my disputed transactions showing in my card balance?

A. The transactions will appear on your statement however you will not be required to make a payment on the balance of the disputed transactions while the claim is in process.

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Q. Will my outstanding credit card balance be reported to the credit bureau?

A. Outstanding balances will be reported to the credit bureau unless you have transactions that are in dispute. Upon final resolution of your disputed transactions or fraud claim, any transactions that are deemed authorized by you will be reported to the credit bureau if not paid in full.

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Q. Can I transfer funds to pay off the closed credit card balance?

A. Yes, you may make a transfer to your closed card if it is listed in the available TO accounts.

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Q. I see my closed account online and would like to get a statement. How can I go about getting one?

A. Statements can be retrieved for you by a Customer Service Professional at a Retail Center or by calling 1-800-972-3030.

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Loans and Leases

Q. I believe there is an error on my mortgage loan. Where can I send a written complaint?

A. If you believe there is an error on your mortgage loan, please write us at the address below. Include your name and loan number, along with the error you are inquiring about and explain as clearly as you can why you believe there is an error. In most cases, we will complete a review of your account and provide a response within 30 days of receipt of your letter.

Fifth Third Bank
5050 Kingsley Drive
MD 1MOCFP
Cincinnati, OH 45263

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Q. I am near the end of my vehicle lease. What are my options?

A. When your lease is within thirty days of maturity, Fifth Third Bank offers you four options

  1. Turn in the vehicle (contact Lease Terminations prior to the maturity date of the vehicle to receive your turn-in package in the mail).
  2. Trade in the vehicle at a dealership (dealership should call Fifth Third for a payoff).
  3. Purchase the vehicle.
  4. Sell the vehicle to a third party.
Please call Customer Service at 1-800-972-3030, option 2 , to request a payoff be faxed or mailed to you if you opt to purchase the vehicle or sell it to a third party. For more information visit our lease end options page.

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Q. I cannot find my student loan. What should I do?

A. The Federal Student Aid Information Center can help with locating student loans. Call 1-800-433-3243.

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Q. What is the difference between the previous business day balance and the available balance?

A. Your previous business day balance consists of all transactions that have posted to your account. Available balance reflects funds in your account available for immediate use. Pending transactions which have not yet posted to your account may affect your available balance. For more information visit our Service Center online.

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Q. Why is there a one dollar transaction on my account?

A. Some merchants will pre-authorize a debit or credit card to ensure that it is a valid and active account, essentially placing a $1 hold on your account. The pre-authorization amount will remain until the merchant submits the actual amount of the transaction for payment and it posts to your account. Once the payment posts, the $1 pre-authorization will come off your account. This process typically takes 2-3 business days.

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Q. Why can I no longer access my Fifth Third account from my financial account aggregator page?

A. Some websites that offer account aggregation, such as Yahoo! Finance, Merrill Lynch's My Financial Picture and Yodlee, allow customers to access all their online financial accounts in one place with one password. Your account aggregator may have experienced problems accessing your Fifth Third accounts when we published a new login page. If you are having difficulties, please contact customer support at the account aggregation site you are using. Account aggregation is not supported by Fifth Third Bank. Please access your accounts through www.53.com.

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Q. How can I change my ATM PIN or create a separate Internet Banking password?

A. Log in to Fifth Third Internet Banking and select the Service Center link. To change your ATM PIN, select Change ATM PIN under Account Access. To change your Internet Banking Password, select Change Internet Banking Password. If you do not know your current PIN, you may visit your local Fifth Third Banking Center or call Customer Service at 1-800-972-3030.

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Q. When I enter Internet Banking, the secure lock indicator disappears or I receive an alert that the site is not secure. Am I in a secure session?

A. Microsoft® Internet Explorer has identified this as an issue with certain browser versions. You are still in a secure session; to verify, right click inside the page, click Properties on the menu that appears, and then click Certificates. A web page that is on a secure server will display the security information for the specific site in the Certificate information box.

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Q. When I click the padlock icon to view the certificate when connected to a secure site, I receive an error message. Am I in a secure session?

A. You may receive the following error message: "This Certificate Has Failed to Verify for All of Its Intended Purposes." This issue affects only the user interface; Internet Explorer still communicates by using the secure connection. Microsoft has identified this problem with certain browser versions; please visit the support website at Microsoft for resolution in Article ID: Q233479.

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Q. Can I use my Social Security number instead of my card number to log in?

A. Yes, you can send us a request to connect your Social Security number to use as your ID to log in. Log in to Fifth Third Internet Banking and select the Contact Us link at the top of the page. On the Customer Care page, select the "online form" link in the first paragraph; complete the online form and choose the subject "Request Social Security Access." Or you can call Customer Service at 1-800-972-3030 or visit a Fifth Third Banking Center near you. Please allow at least 3 business days to fulfill your request; you will be notified via email when the steps have been completed. At that time, you can begin using your Social Security number instead of your card number to log in. Until then, please continue to use your card number as your ID. You can also create your own personalized login ID for Internet Banking and Bill Payment to be used in place of your Social Security number or card number. For more information, visit our Service Center online.

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Q. Why does the Internet Banking login page no longer remember my ID and password?

A. Your browser is utilizing an auto complete feature to save and automatically remember your ID and password, which works on web pages you have previously accessed. When we published a new login page, the browser did not have a previous entry to remember. Please key in your ID and password each time you log in to ensure the highest level of security. If you have forgotten your password or have been locked out of your account, please call Customer Service at 1-800-972-3030.

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Q. I have WebTV®. Why do I have problems logging into Internet Banking?

A. WebTV is not an officially supported browser. Please contact technical support at WebTV with questions or to obtain help reconfiguring WebTV to comply with our website.

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Q. How can I get help with using Online Bill Payment?

A. To get help with using Online Bill Payment, view the Make Payments section of our Internet Banking Help. Or you can contact our Customer Service for Online Bill Payment Assistance at 1-800-972-3030.

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Q. What is phishing?

A. Phishing is a type of email scam that hackers use to get customers to divulge their account numbers, login IDs, passwords, and other privileged information. They send mass emails to a large number of people hoping to lure those who are actual customers of that bank to click a link to a fraudulent website that looks like Fifth Third's and enter their account and/or personal information.

Fifth Third Bank will NEVER solicit account or personal information via email or an email with an embedded link to a website. If you are a Fifth Third customer who has received a suspicious email but did not divulge any information, please forward the email, along with your contact information, to 53investigation@security.53.com and then delete the suspicious email from your computer. We will contact you if additional information is needed. If you responded to the message and provided information, contact Fifth Third Bank Customer Service immediately at 1-800-676-5869. For more information, visit Protecting Your Identity.